Spa Concierge - Vail, United States - Sonnenalp Hotel

Sonnenalp Hotel Vail, United States

2 weeks ago

Description

Job Description

The Sonnenalp Hotel is looking for a full time Spa Concierge. Sonnenalp is accepting applications until May 1st, 2024.

Wage: $18.00- $20.00 /hour, ($6.00 -$8.00/hour more with tips and commission)

Primary Purpose of Position
The Spa Concierge is the primary point of contact for all guests during their visit in the Spa and assist them with whatever needs they may have.

Essential Duties and Responsibilities

Answer phones in a prompt manner, answer guests' questions, and book appointments accurately/efficiently (maximizing revenue)
Schedule appointments while adhering to Leading Hotel of the World (LHW) standards
Check guests into appointments, offering an orientation to the Spa
Check guests out of appointments and ensure guest satisfaction with treatments; handle cash, credit card, and room transactions accurately
Facilitate communication between guests and service providers
Obtain a thorough understanding of Spa products and services in order to ensure effective and efficient recommendations to guests
Maintain a clean Spa environment and ensure all areas are fully stocked
Coordinate with various departments to meet guests' needs, including: reservations, room service, front desk, engineering and housekeeping
Participate in regularly scheduled training sessions with Lead Spa Concierge and/or Spa Director
Opening and Closing of the Spa area in an effective and efficient manner using daily checklists
Sell retail to guests and close sales for aestheticians/therapists
Participate in performing monthly retail inventory

Education/Experience

High School Diploma
Resort and/or spa experience preferred
Experience with computer software systems, including but not limited to: Spa Soft, Microsoft Office (particularly Outlook), HMS, HotSOS

Special Skills/Equipment

Effective communicator with the ability to work in a team-environment
Proficient in English language (oral and written)
Customer service and sales experience
Ability to work in a fast-paced environment and adapt to any new changes in policies or procedures with minimal issues
Self-initiator with well-rounded problem-solving skills
High attention to detail
Maintain a high level of guest service and exceed all guests' expectations when possible
Knowledge of Hotel policies and procedures, outlets and specials

Essential Physical Requirements

Full-time: Must work 36-40 hours per week, on a varying schedule ranging from 7am until 8pm
Part-time: Work up to 30 hours per week, on a varying schedule ranging from 7am until 8pm
Ability to lift 20 lbs
Must be able to stand for 8-10 hours during shift

Benefits

Resort Discounts
Holiday Pay Sick Pay
401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
Employee Assistance Program
Parking Credit or Discounted Bus Passes

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

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