Desktop Support - McLean, United States - Trinity Technology Solutions

Trinity Technology Solutions
Trinity Technology Solutions
Verified Company
McLean, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About us
We are professional and agile.


Our work environment includes:

  • Modern office setting
  • Food provided

Job Title:
Desktop Support AnalystDuration: Mclean, Virginia (Day 1 Onsite)

Location:
Contract

Here's What You'll Do:


  • Provide exceptional customer service at the walkup service desk to resolve incidents
- immediately and expedite fulfillment of requests.

  • Provide remote support over the phone using remote desktop tools.
  • Assist employees with installation, configuration, and troubleshooting of computer hardware
- laptops, desktops, peripherals, printers, mobile devices.

  • Ability to triage tickets and troubleshoot independently.
  • Install and support desktop software for corporate laptops.
  • Assist with the onboarding and offboarding process. Provision/deprovision user accounts
  • Document and resolve all tickets in a timely manner, adhering to established SLAs.
  • Interact with vendor support to resolve technical problems with hardware and/or software.
  • Create and maintain internal IT knowledge base articles to document procedures.
  • Create end user documentation ("How To", "FAQ").

Requirements:


  • Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network
- troubleshooting.

  • Experience in Endpoint services (Intune for iOS).
  • Excellent customer service, attention to detail, communication and documentation skills.
  • Must be a team player and willing to work "outside the box" to get things done as needed.
  • Experience working in an IT Service Desk environment.
  • Experience configuring and troubleshooting Windows & Mac laptop.
- accounts.

  • Microsoft Teams, Apple MacBook.
  • Be highly motivated, able to work with mínimal supervision, and adapt to changes as
- needed.


Job Type:
Contract


Pay:
$ $28.63 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance

Schedule:

  • 8 hour shift

Experience:


  • Customer support: 1 year (preferred)
- iOS: 1 year (preferred)


  • Windows: 1 year (preferred)

Ability to Relocate:

  • McLean, VA: Relocate before starting work (required)
Work

Location:
On the road
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