Field Service Technician - Germantown, United States - Window World of Southeastern WI

Window World of Southeastern WI
Window World of Southeastern WI
Verified Company
Germantown, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits:


  • 401(k)
  • 401(k)
matching

  • Company car
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Company Overview

Window World is the largest exterior re-modeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products.

Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care.


Our mission is simple:
to combine exceptional quality and workmanship with superior service at affordable prices. Get training and ongoing support to help you grow and love your job.


Job Summary
Window World seeks energetic individual to fill role of Service Technician for replacement windows and entry doors. Window World Service Technicians (STs) will work with our office team and past customers in a variety of tasks.

Day-to-day, STs will troubleshoot product and service issues across departments by visiting customers homes and determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.

STs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.


Responsibilities:


  • Replace Sashes/Product Parts as needed at customers homes
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Follow standard operating procedures.

Qualifications

  • Strong work ethic and detailoriented.
  • Ability to at least lift 50 pounds
  • Previous experience in replacement window and door installation preferred
  • Knowledge of products, installation techniques and installation
  • Full time position with preset appointments, company vehicle, phone and gas
  • Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
  • Effective written and verbal communication skills.
  • Positive, upbeat attitude and ability to work on a team.

Compensation:
$45, $52,000.00 per year
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