Associate Engineer, Tech support - Brooklyn, United States - Nagarro

Nagarro Brooklyn, United States

3 weeks ago

Description

Company Description
We're Nagarro. We are a digital product engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

Job Description

Role Objective

The help desk agent is responsible for taking provide help desk support to the Customers. The focus is on delivering an excellent customer service experience, to be:

Be a Trusted advisor
Listen & understand our client's needs.
Solve client problems using knowledge & expertise.
Go the extra mile when needed.
Finish the job.

Duties and Responsibilities

Answering phones and chats from customers professionally and responding to customer inquiries
Provide L1 and L2 support to the parents, staff, and other DOE customers.
Engaging language translation services as needed, nine languages using a third-party tool.
Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool
Researching required information using available resources such as knowledge base, workflows, and defined scripts.
Identifying customer problem and following the script to provide resolution.
Obtaining and evaluating all relevant data to handle inquiries.
Recording details of comments, inquiries, and actions taken
Escalate priority issues to the team leaders for a successful resolution.
Routing created tickets to the appropriate L2/ L3/ L4 teams for resolution.
Completing call notes and call reports as necessary and updating them in the CRM.
Other duties as assigned.

Essential Knowledge & Experience:

Help desk experience and managing tickets, preferably in the public services. Minimum of 2 years' experience of supporting IT Help Desk for clients
Excellent written and oral communication skills coupled with a customer service orientation.
Experience with CRM/ITSM tools preferred.
Showing that you are self-motivated with a willingness to take on the challenge of solving client's problems.
Demonstrated experience in independent troubleshooting of technical issues for clients.
Work cooperatively within the team, exchange information, and assist other team members in achieving team objectives and work outcomes.
Microsoft tools experience, word, xls, ppt.
Open availability as required for rostering the operations 24 x 7

Qualifications

Additional Information

Click here to access the application privacy notice

Videos To Watch

Operations Tech Support

3 weeks ago

Avant Gardner New York, United States

Job Description · Job DescriptionWHO WE ARE · Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner's 80,000 squa ...
Mainframe Tech Support

3 weeks ago

Pomeroy Newark, United States

Job Description · Mainframe Tech Support performs mock testing during non-production cycles, coordinates completion of change records, interfaces with the customer on nightly client monitor questions and issues related to daily run cycles They perform system health checks, execut ...
Operations Tech Support

1 week ago

Avant Gardner New York, United States

Who We Are · Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner's 80,000 square foot complex occupies an entire ...
Associate Engineer, Tech support

1 week ago

Nagarro Brooklyn, United States

Company Description We're Nagarro. We are a digital product engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere ...
MIS Tech Support

3 weeks ago

Restaurant Depot Queens, United States Full time

MIS Tech Support Jr · Position Summary · Support and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, · maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. · Troubleshoot probl ...
Computer Tech Support

3 weeks ago

PRACTICE Benefit Corp New York, United States

Job Description · Job DescriptionComputer Tech Support - Manhattan, NY · Job Description: We are seeking a highly motivated in-person Computer Tech person to provide hands-on technical support and assistance at PS 189, located at 2580 Amsterdam Avenue, Manhattan, NY As our Comput ...
Operations Tech Support

5 days ago

Avant Gardner New York, United States

Who We Are · Avant Gardner is New York Citys premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardners 80,000 square foot complex occupies an entire ...
Field Support Tech

4 days ago

Spectraforce Technologies New York, United States

Title: Field Support Tech · Location: New York, NY · Duration: 6 Months · Job Description: Desktop support helping a wide range of end users · Responding to tickets · Maintaining office technology · Front facing customer service · Level 1 & Level 2 software support enterprise ...
Tech Support Analyst

2 days ago

Tripoint Search New York, United States

Location: New York, New York · Type: Direct Hire · Job #618 · Tech Support Analyst (L1) - Entry Level · ORGANIZATION: International Law Firm · LOCATION: New York, NY · COMPENSATION & BENEFITS: Base salary up to $55K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; ...
Engineer, Tech support

5 days ago

Nagarro New York, United States

Company Description · We're Nagarro. We are a digital product engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywher ...
PC Tech Support

3 weeks ago

NSD International, Inc. New York, United States

1. Responsibilities · Overall technical support of Windows PC in English & Japanese · PC Installation (Windows 10 & 11) · Documentation · 2. Requirement · Must speak both English & Japanese · Must have experience in technical support · Must be able to commute to the NYC office · ...
Tech Support Specialist

3 weeks ago

Sunrise Systems Secaucus, United States

Contract duration: 6 months · Job location: Secaucus, NJ 07094 · Job description: · This is a customer support role - to manage Jira tickets. · Manage the external customer tickets in Jira. · Communicate with clients in a professional manner to obtain additional information when ...
Tech Support + Yoga Teacher for Camp

3 days ago

Yoga Trade New York, United States

/ Tech Support + Yoga Teacher for Camp · **Tech Support + Yoga Teacher for Camp** · June 02, 2021 OPEN Location **Boonville, NY** · Become an annual Yoga Trade member to view job details, apply and gain other member benefits · View full job details · Apply for jobs · Create ...
Level 1 Field Support Tech

3 weeks ago

Lincoln IT New York, United States

Job Description · Job DescriptionLevel 1 Field Support Tech · Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support Tech · The ideal candidate must have at least 1 to 3 ye ...
Computer Tech Support

3 weeks ago

PRACTICE Benefit Corp Manhattan, United States

**Computer Tech Support - Manhattan, NY** · We are seeking a highly motivated in-person Computer Tech person to provide hands-on technical support and assistance at PS 189, located at 2580 Amsterdam Avenue, Manhattan, NY As our Computer Tech person, you will play a vital role in ...
Tech Support Analyst

2 days ago

The National September 11 Memorial & Museum New York, United States

**POSITION OVERVIEW** · The Tech Support Analyst will join the Help Desk to support the organization's information technology infrastructure operations. This will include managing, administrating, and monitoring all business systems and aiding the organizational staff with techno ...
Computer Tech Support

3 weeks ago

PRACTICE Benefit Corp New York, United States

Job Description · Job DescriptionComputer Tech Support - Bronx, NY · Job Description: We are seeking a highly motivated in-person Computer Tech person to provide hands-on technical support and assistance at PS 89, located at 980 Mace Avenue, Bronx, NY As our Computer Tech person, ...
PC Support Tech

2 days ago

J M Murray Center Inc Cortland, United States

Join Our TeamTEMPORARYPC SUPPORT TECHNICIANFull time - Monday- Friday - 1st shiftTo explore the full range of benefits please visit our website $18.91-$22.97/hour - Placement in the range will be determined based on experience and other factors allowed by law. JM Murray has a te ...
IT-AV Support Tech

3 weeks ago

Passaic County Community College Wayne, United States

Job Description · Job DescriptionPassaic County Community College is seeking qualified applicants for the Part time AV-IT Support Technician position. The position's responsibilities require independent analysis, communication and problem-solving. Duties are performed with little ...
IT-AV Support Tech

1 week ago

Passaic County Community College Paterson, United States

Passaic County Community College is seeking qualified applicants for the Part time AV-IT Support Technician position. The positions responsibilities require independent analysis, communication and problem-solving. Duties are performed with little supervision and require initiativ ...