Project Manager - Fayetteville, United States - Pearl Interactive Network

Pearl Interactive Network Fayetteville, United States

1 week ago

Description

Pearl Interactive Network is sourcing a Project Manager for a Future Opportunity.

The Project Manager is responsible for the overall management of the project team and is responsible for facilitating the workflow of client deliverables and providing final oversight and quality assurance on reports and briefing materials. The Project Manager will be relied upon for high-level, strategic planning, and completing high-profile and/or quick turnaround tasks. Applicants must reside in the Washington D.C. area and able to work in the facility as needed.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

Salary (DOE): $120K +
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 8 am - 8 pm EST Monday - Friday

Job Duties:

Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Knowledge of customer interaction voice response systems, and voice networks; Knowledge of user interfaces; developing and executing user acceptance test plans; planning and managing the implementation of new systems deployments, assessments, and systems recommendations.
Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; and installing upgrades.
Maintain professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Accomplish organization goals by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishment.

Job Requirements:

Current Project Management Professional certification
Experience leading projects or contracts with demonstrated ability to manage a project and to provide guidance and direction for specific projects or sub-tasks.
Bachelor's Degree and eight years of experience; or a Master's Degree with six years of experience.
Knowledge and experience working with RAD Apps; including CRM tools.

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