- Support customers using CGM proprietary products by answering calls for technical support.
- Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
- Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
- Manage multiple open cases and provide timely updates to internal and external customers.
- Associates Degree or 2 years Call Center/Customer Support experience
- Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
- Communities: At CGM the people and diversity are in the center of our attention.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces, flexible working hours, hybrid work options and much more
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Associate Technical Support Engineer - Owings Mills, United States - CompuGroup Medical
Description
Create the future of e-health together with us by becoming anAssociate Technical Support Engineer
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
We create the future of e-health.
Become part of a significant mission.
Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey