Systems Support Spec - New Freedom, United States - Penn-Mar Human Services

Penn-Mar Human Services
Penn-Mar Human Services
Verified Company
New Freedom, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
The Systems Support Specialist (Onsite


Education/Experience:


AA degree or equivalent related experience in information technology or computer science required; bachelor's information technology or computer science degree preferred.


Required Skills/Abilities:


  • Knowledgeable of standard clientbased hardware and software solutions required.
  • Demonstrated proficiency with network hardware and services is preferred.
  • Ability to communicate and work effectively with the public, team members, and people we support required.
  • Experience in social or human services and the nonprofit sector preferred.
  • Ability to communicate and work effectively with the stakeholders and team members at all levels of the organization as well as vendors and consultants required.
  • Strong critical thinking and problemsolving skills required.

Duties/Responsibilities:


Technical Support

  • Meets or exceeds stated service desk support metrics.
  • Assist with the creation, administration, and termination of enduser accounts per access control policies.
  • Supports new hire onboarding and orientation processes as assigned.

Systems Administration

  • Serves as contact for enduser helpdesk services and coordinates problem resolution.
  • Provides technical support for computing devices including desktop, notebook, tablet, and smartphone computers and devices.
  • Coordinates outside vendor technical support as assigned.
  • Performs new computer configurations and peripheral installations.
  • Performs reconfiguration services for desktop and notebook systems.
  • Maintains hardware and software asset database for clientbased systems.
  • Assists with the creation and maintenance of technical documentation for computer systems and client hardware.
  • Assists System Administrator or IT Systems Manager in other clientrelated projects as assigned.
  • Performs related duties as assigned.

Security

  • Assists with the implementation and support of companywide security systems and initiatives.
  • Assists with the implementation of system and enduser permissions and access in adherence with company standards and approvals.

Compliance

  • Completes HIPAA compliance processes, procedures, and controls as assigned.
  • Reports and documents any potential HIPAA violations to the Company Security Officer immediately.

Physical Requirements:


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arm.
  • Be able to lift/move 40 lbs.
  • Ability to verbally communicate thoughts clearly and organize, document, and remember information.
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