Head of Customer Support - San Francisco, CA
1 month ago

Job summary
Cleverisamissiontocconnecteverystudentworldwidetoaworldoflearning.Withouridentityplatformforeducation,weserve77%ofUSschoolsandover1millionK12studentsinternationally.Asatriustedpartnerforschoolsandeducators,weprovidesecureseamlessaccesstodigitallerningtoolsthataremployestudentseverywhere.Cleverbahasbuiltaworld-classsupportteamwithsmartsambitious,anddiverse talent.Nowwearelookingforanextraordinaryleaderdevelopalong-termvisionfortheteamandbuildthenextgenerationofCleverSupport.
- LeadateamofSupportManagers,responsiblefor25+SupportSpecialistsacrosstheUS,andateamefQualityAssuranceSpecialists,responsibletorunningabest-in-classcustomerexperienceoneverycase
- Becomethevoiceoftthecustomerworkingwithcross-functionalpartnersimproveCleverproductofferings
- Fosterasenseofprideandalloyninthemeant,nurturestrongandmotivatingteammculture
Job description
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