Customer Service Representative Associate - Bronx, United States - Optum

Optum

Verified Company

Bronx, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities.

Use your talents to improve the health outcomes of millions of people and discover the meaning behind
:
Caring. Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 199 Mt Eden Pkwy Bronx, NY 10457.

We offer 2 weeks of paid training. The hours during training will be 8am to 5pm EST, Monday - Friday.

Primary Responsibilities:

Develop and maintain positive relationship with client.
Work onsite at client location collaborating with providers, client personnel and patients.
Obtain precertification's, authorizations and other referrals as assigned
Meet with patients to discuss billing questions, collection TOS and other outstanding balances.
Validate insurance and other billing information.
Identify any problems/trends and communicate them to management for resolution
Make appropriate calls to carriers to maximize reimbursement on accounts to be worked.
Meet current production, utilization, and quality standards.
Participates in trainings/meetings as required
Presenting data to appropriate parties and partnering to develop resolutions
Ability to take and make patient phone calls and assist client front desk operations when business needs arise
Assist in other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED
Must be 18 years of age OR older
1+ years of customer service experience
Ability to work onsite at BronxCare Health,199 Mt Eden Pkwy Bronx, NY 1045
Ability to work our normal business hours of 8:00am 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

Revenue cycle experience
Intermediate working knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook

Soft Skills:

Ability to navigate a computer while on the phone
Strong oral communication skills
Ability to multitask, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

**#RPO #RED