Field Service Technician - Wixom, United States - HC-Resource

HC-Resource Wixom, United States

1 week ago

Description

Job Description

Job DescriptionHC-Resource is seeking an experienced and driven Field Service Technician for metal-cutting machine tools, primarily related to but not inclusive of, gear-generating machine tools.

This position requires extensive travel throughout North America servicing machine tool mechanical and electrical systems. A primary function of this position is training end users on the programming, operation, and maintenance of the machines.

Overtime and occasional weekend and holiday work hours will be required on an as-needed basis.

Primary Responsibilities:

Installation, programming, safe operation, and maintenance training of primarily CNC gear-generating machine tools and automated systems. Machines such as honing, shaping, shaving, grinding, and honing
Setup and train customers at their plant facility on CNC gear machines with customer-supplied tooling (fixtures and cutters) or tooling supplied with the machine from the factory
Advise customer on proper cutting conditions and offer advice on cutting tools and work holding methods to achieve optimum cutting conditions
Answer all questions at the customer site on training items either from learned knowledge or by obtaining answers from technical advisors
Troubleshoot, diagnose, and repair both minor and major mechanical and electrical malfunctions at the customer facility independently, without direct supervision
Written documentation of reported problems, via field service reports and additional reporting methods and policies, on observation, troubleshooting, and root cause analysis of the actual condition by using clear and concise descriptions of the corrective measures
Perform preventative maintenance to a scheduled outline/checklist and instruct customers on proper preventative maintenance schedule development and adherence to the schedule
Installation of new machine software and PLC/PMC ladder logic. In addition, full capability to use the PLC/PMC as a diagnosis tool and to write minor ladder in the field is required
Work directly with engineering and service staff from the machine manufacturer for continuous knowledge improvement, documenting and subsequently teaching other service technicians about new procedures, machines, and technologies
Develop and maintain with the technical services department written diagnostic and corrective action procedures for improved customer and internal support
Self-teach on basic new control systems and have the ability to train both internal personnel and customers
Promote the sale of our preventative maintenance programs and machine tools products
Telephone support to customers and other field service technicians will be required when no dispatch location is scheduled
Support and assist staff on interdepartmental projects and special tasks/activities as directed by management
Support and assist in training less senior and experienced service personnel as required by management

Requirements:

A minimum of five (5) years of machine tool field service
Good oral and written communication with mid-level computer literacy
The ability to work with most commercially available PC applications software

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