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    service technician - Kansas City, United States - Imagenet Consulting

    Imagenet Consulting
    Imagenet Consulting Kansas City, United States

    4 weeks ago

    Default job background
    Description
    *Position Summary*Responsible for laying out, building, testing, troubleshooting, repairing and modifying developmental and production components, parts, equipment and systems.

    Responsibilities** Must maintain a valid driver's license/proof of insurance; follows all policies/procedures in the service department.

    • Performs service calls and installations assigned by Service Manager; assists in sales and customer facing meetings as needed; reports all customer complaints to management for follow up.
    • Inspects and tests equipment to locate and repair problems; assists other Service Technicians in trouble shooting network related issues.
    • Ensures schedule is maintained and delays are properly communicated; pre-calls customers with an estimated time of arrival; keeps Service Manager updated with projects and issues.
    • Recommends changes in installation specifications to simplify assembly and maintenance.
    • Adjusts, calibrates, aligns and modifies equipment; records effects on unit performance.
    • Demonstrates use of equipment to customers following installation or repair; checks functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepares reports detailing work done in connection with installation or repair.
    • Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to network technical support.
    • Discusses layout and assembly procedures and problems to clarify design details and functional criteria of units; assembles complete prototype model.
    • Submits all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time.
    • Uses Company's internal software systems to manage calls, order parts, etc.
    • Maintains Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels.
    • Inspects vehicles prior to beginning routes to ensure safe operating conditions. Operates equipment in a safe and effective manner to minimize risk of injury, property damage or loss of life.
    • Maintains vehicle, tools and inventory in a neat, clean and organized fashion.
    • Wears company-issued uniform and maintains a neat, groomed businesslike appearance at all times.
    • Communicates with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
    • Communicates training needs that may increase effectiveness to Service Manager or Service Manager.
    • Regular, physical attendance on a predictable basis is essential to the performance of this job.
    • Other duties and projects as assigned by Supervisor and/or Management.
    *Knowledge, Skills and Abilities
    • Great customer service skills with a commitment to resolving customer concerns as well as meeting customer requirements; self-motivated to conduct research and problem solve.
    • Ability to read, write and interpret documents such as operating and maintenance instructions and procedure manuals.
    • Highly organized, punctual and capable of effective, efficient multi-tasking. Strong work ethic and emphasis on attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner.
    • Wide range of technological skills; aptitude for acquiring greater skills; ability to troubleshoot, test, repair and service technical equipment, and effectively use Company's own proprietary software systems.
    • Strives to promote a positive work environment within the Team and improve areas of deficiency within the Team; utilizes Team resources and management support to enhance Team effectiveness and development.
    • High school diploma or equivalent required; associate's degree or equivalent from a two-year college or technical school preferred.
    • May be required to take and pass a Core Basic Copier Technology Exam.

    Job Type:
    Full-time


    Schedule:

    • 8 hour shift

    Work Location:
    In person
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