Service Technician - Hewlett Harbor, United States - Radiant Innovations

Radiant Innovations

Verified Company

Hewlett Harbor, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Hewlett Harbor is seeking a skilled IT professional to join our team as a Tool-Based Support Specialist.

In this role, you will be responsible for the acceptance, analysis, and resolution of disruptions in the PC, telephony, LAN, and WAN environments.

Your primary focus will be on relocation orders in the telephony and PC areas, while also ensuring compliance with response and troubleshooting times.

You will provide on-site support to central operations as a "long arm" and maintain comprehensive tool-based documentation of processes. Additionally, you will accompany the company in technical environments and assist with central projects.

To be successful in this role, you should have a 3-year vocational training with a focus on IT (e.g. IT systems electronics) or equivalent, as well as at least 3 years of professional experience in IT and telecommunications.

You should also have a good understanding of IT networks, both in terms of function and infrastructure, and experience with ticket systems.

Fluency in German is required, as well as a valid driver's license and willingness to travel.

We value strong communication skills, customer and quality orientation, as well as initiative, teamwork, and organizational skills. By providing diverse and socially relevant tasks, we ensure the IT security and future viability of Germany. The BWI offers competitive compensation, job security, and an award-winning employer-funded pension plan. You will start with 30 days of annual leave, with the option for individual adjustments. We support your professional and personal development through individual measures