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Field Service Engineer - Pittsburgh, United States - Johnson Service Group (IL)
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Description
Job DescriptionJob Description
Field Service Field Engineers (FSE) provide troubleshooting, repair services and scheduled preventive maintenance for the automation solutions at customer sites within a designated geographic area.
Although TSEs focus mainly on hardware repairs, the solutions are a combination of hardware and software and TSEs work with both.
Responsibilities:
On site troubleshooting and repair of customer problems on products
Meet company guidelines for response time and service levels
Differentiate between hardware and software product problems
Collect and report all customer and problem data in the customers database
Escalate product bugs, malfunctions, and design issues through support channels for resolution
Provide support coverage 24 hour/7days a week
Frequent local travel in primary area
Provide backup support in adjacent areas as needed
Participation in various staff meetings
Manage territory service quality and customer satisfaction; parts inventory and RMA process;
Complete software updates
Participate in various field projects as necessary
Troubleshoot customer issues over phone and provide remote support
Provide home work space and space for trunk stock parts inventory
Required Knowledge and Skills
Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
Computer systems skills:
Windows 7, Windows 10, Server SQL Database & Networking
Basic electronics knowledge
Possess and excellence in speaking and writing English
Excellent interpersonal communication skills with the ability to work well with customers
Must have good organization skills
Must be able to lift 50 lbs. to approximate 5 ft. height
Ability to:
Multitask
evaluate multiple customer issues and set priorities
manage processes
Note:
The selected individual must have a valid driver license with an acceptable driving record, be able to meet company's insurance coverage requirements and have their own vehicle in acceptable working condition.
Basic QualificationsBachelor degree in Electronics, Computer Science, or Engineering
Or
Associate degree/Technical Certification with at least 2 years of demonstrated work experience troubleshooting and repairing electromechanical systems
Or
High school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electromechanical systems
Preferred Knowledge and Skills
Coursework in Network Engineering, Robotics or Electronics
Experience working in a hospital environment a plus
Work Conditions
Field based position
Travel required
On call 24/7 days a week
Company Description Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG's mission is to empower people, help our clients reach their goals, and hire motivated individuals.
We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.
Johnson Service Group, Inc.
(JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies.
We are always looking for great people to join our team—we want to see your success here at JSGWe can be found locally in more than 30 offices throughout the United States and Canada.
JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
Johnson Service Group (JSG) is an Equal Opportunity Employer.JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Company DescriptionOur people and culture make JSG a great place to work. We are all about growing and investing in our staff.
JSG's mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\rWe offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.\r\rJohnson Service Group, Inc.
(JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies.
We are always looking for great people to join our team—we want to see your success here at JSG\r\rWe can be found locally in more than 30 offices throughout the United States and Canada.
JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
\r\rJohnson Service Group (JSG) is an Equal Opportunity Employer.JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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