Program Supervisor V - Richmond, United States - Health & Human Services Comm

Health & Human Services Comm

Verified Company

Richmond, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campusbased direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers
The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuityas well as 401(k) and 457 Programs under the Employees Retirement System of Texas.
If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you
The Incident Management Coordinator (IMC) works under the direct supervision of the Facility Director. The IMC will supervise program planning and implementation of the Incident Management process and structure for the facility, to ensure effective decisions are made during the investigation of unusual incidents, crisis situations, staff coverage, and health/safety concerns. The IMC will identify, report, investigate, and enforce remedial actions for all unusual incidents as well as oversee and ensure quality control of the investigative process along with analysis of data related to unusual incidents and followup tracking of all recommendations for completion. Reviews all investigations including the written report, together with any other relevant documentation to ensure the investigation is thorough and complete and the report is accurate, coherent and meets compliance with certification requirements, regulations, policies, and procedures. The IMC will coordinate all activities related to the daily review meetings which include investigations, corrective action plans, recommendations, and minutes. Coordinates all critical incident team reviews and any required root cause analysis reviews or required corrective action plans and recommendations. Supervises and trains facility investigators, campus administrators, and other staff as needed. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Some travel may be required, and work schedule may vary depending on services needed.

Essential Job Functions:

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

May serve in an on-call status on a rotating schedule as required to meet operational needs of the facility.

Provides oversight and quality control of the unusual incident investigative process and establishes an administrative review process for discovered, nonserious injuries of unknown cause, to reduce the rates of unusual incidents at the facility. Performs investigation reviews and completes the final investigation report. Follows up on preliminary investigations and review of evidence submitted for completion of recommendations. Facilitates critical incident meetings to review high profile incidents to ensure adequate protective measures and corrective actions are implemented. Conducts unusual incident investigations in investigator's absence and as assigned by Facility Director
Serves as the liaison with Health and Human Services Provider Investigations, Office of the Inspector General, and local law enforcement entities, to facilitate compliance with statutory requirements and discuss and resolve any concerns with timeliness of investigations and false allegations. Coordinates and submits information for the Dept. of Justice settlement agreement plan of improvement and interacts and exchanges information with various state and federal agencies. Prepares reports on findings and recommendations including reports to the SSLC Director, SSLC State Office and Health and Human Services Provider Investigations.
Tracks and coordinates unusual incidents including serious client injuries, and abuse/neglect allegations, and ensures incidents are reported to HHSC Regulatory and State Office within required timeframes, as evidenced through staff training and investigation reports. Maintains database for incidents and reports, tracks recommendations and monitors all unusual incident corrective action plans to ensure corrective actions are completed.
Supervise case coordination and initial reporting with additional responsibilities that include preventive actions, determining root cause of incidents, tracking followup responses, and plans of correction. Monitors all unusual incident corrective action