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    Software Engineer - Austin, United States - Canny

    Canny
    Canny Austin, United States

    2 weeks ago

    Default job background
    Description
    Thousands of companies build better software products with the help of Canny's customer feedback platform. In this unique Software Engineer

    role ,

    you'll have one foot in our code base and the other in solutions for our customers.

    You will be involved in troubleshooting advanced technical issues for customers and understanding where they fit into our wider technical space, always considering if this was a one-off or a wider problem to investigate.

    We are...

    Fully remote with no office
    17 people, spread across 5 countries (US, Canada, Mexico, Spain, Turkey)
    Bootstrapped (no outside funding) and profitable

    What you'll do at Canny :

    Act as the primary point of contact for advanced product issues and technical queries that surpass the capabilities of our primary support team

    Ensure the quality of new features, keeping the bar high for every feature we deploy

    Reproduce and resolve bugs reported by our team and customers

    Drive product and codebase enhancements while other priorities are slow

    Collaborate closely with our product and engineering teams to share feedback and insights from users

    Continuously learn and adapt to evolving technologies and practices to maintain our platform's top-tier quality

    Engage with customers directly to provide technical support and guidance

    Engage with the GTM (Go to market) team to answer questions and implement quick solutions that better enable them to accomplish their goals

    Tech you'll use every day:
    Our stack - TypeScript, ReactJS, , MongoDB

    GitHub - source code repository

    Intercom - live chat with customers

    Missive - email collaboration

    Slack - team and some customer communication

    Canny - tracking user feedback


    Compensation &
    Benefits:
    Base salary of $90-155k USD

    We are aware thisis a wide range, the main factors that will impact salary are seniority and location.

    Bonus program (8% of base salary, varies on performance)
    Regular Compensation Reviews (conducted semi-annually)
    Equity grant (RSUs)
    20 paid vacation days, 15 paid holidays, and unlimited sick leave.

    Benefits:
    medical, dental, and vision insurance
    In-person team retreats twice a year


    Experience you'll bring to Canny:
    3-5 years of professional experience in a B2B SaaS environment, preferably in software engineering and interacting with customers directly

    Proven skills in identifying and addressing product issues promptly and efficiently.

    Continuously seek advancements in product development methodologies. Generate novel solutions for repetitive issues.

    A collaborative spirit, adept at fostering relationships with the product, engineering, and customer-facing teams.

    Experience working autonomously and as a part of a small, preferably remote, team.

    You have demonstrated the ability to onboard and integrate with an organization long-term:

    within the last 5 years, you've worked at one company for at least 2 years


    Bonus:
    You're comfortable hopping on calls with customers directly


    Apply:


    In your application, please submit your resume, an optional cover letter, and explain your motivation to join Canny (we genuinely value understanding why you're drawn to us).

    A heads-up: Every application is carefully reviewed by our team. Please answer the screening questions diligently to stand out and ensure your success. Candidates who don't invest time in the screening questions rarely advance.

    For some extra flair, share a link to your favourite GIF.


    Location:
    This role requires working North American hours to best serve our customers and coordinate with the team.

    Join us at Canny and be a part of a team passionate about build high quality software products. We look forward to reviewing your application

    #J-18808-Ljbffr
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