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    Senior Backend Software Engineer - San Francisco, United States - FrontApp, Inc.

    FrontApp, Inc.
    FrontApp, Inc. San Francisco, United States

    3 days ago

    Default job background
    Description


    Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale.

    Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.

    With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

    More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

    Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.

    Front has received numerous Great Place to Work accolades, including

    Y Combinator's list of Top Companies in 2023 ,

    #4 on Fortune's Best Workplaces in the Bay AreaTM ,

    Inc. Magazine's 2022 Best Workplaces list ,

    Forbes Best Startup Employers 2022 List , and

    Best workplaces for Millennials 2022 list .
    We are looking for engineers to join our Foundations team. This team is the steward of frameworks and systems upon which other teams build customer-facing functionality.

    Though building shared libraries, frameworks, and tooling, they ensure that the foundations upon which we build Front are scalable and reliable.

    Skills and experiences

    Experience building frameworks and libraries; experience building distributed systems with an emphasis on reliability, observability, and performance
    Clear, structured thinking and excellent communication skills
    Exceptional software design fundamentals
    A track record of delivering projects of significant complexity
    Ability to thrive in a dynamic, fast-paced, collaborative, low-ego, and high-growth environment
    Why is this role special?

    You'll get exposure to many different types of systems across production frameworks (e.g. our task queue system that powers our event-driven architecture, real time events, CI/CD, and our batch job framework)
    You'll heavily influence Front's backend architecture and the patterns employed by the broader engineering team
    Your primary stakeholders are other engineering teams within Front
    $153,000 - $195,000 a year

    What we offer
    Competitive salary

    • Equity (we are post-series D & backed by some of the best VCs in the US)
    • Private health insurance fully covered by Front
    • Flexible Fridays - learn more
    here

    • Flexibility to work from home 3 days/week (unless posted as a full-remote role)
    • Mental health support with Modern Health
    • Family planning support with Maven

    Frontprovidesequal employmentopportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

    #J-18808-Ljbffr
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