- Provide setup, support, and instruction in the use of Libraries supported media systems including audio/video devices as well as sound/PA systems in the Libraries.
- Setup, configure, and provide support for live events hosted or supported by the Libraries.
- Responsible for overseeing the OS installation, security patching, application distribution, and overall software support of endpoint systems.
- Responsible for hardware installation, configuration, deployment, and maintenance of endpoint class systems.
- Assists in developing and maintaining the tools used departmentally for support of endpoint systems.
- Serves as the responsible officer for the TSS portion of the Libraries' external inventory.
- Develops and maintains the TSS internal asset tracking database via departmental tools.
- Performs both routine and annual inventory cycle activities as required by NIU.
- Serves as a staff consultant to library faculty and staff in endpoint system use for library applications.
- Responsible for basic technical assistance, troubleshooting, and repair for endpoint hardware and software systems.
- Responsible for the computer operations of various endpoint class technology such as the Libraries' smart classrooms, loaner technology fleet, public computers, faculty/staff devices, the Founders Digital Media Studio, Specialized Study room and more.
- Makes sure the computers, software and peripherals are configured to meet the clients' needs.
- Participates in training library staff and patrons in utilization of technology, endpoint systems, and their relevant applications available in NIU Libraries.
- Cultivates and maintains an expertise in current technologies.
- Researches, investigates, and makes recommendations to supervisor concerning the adoption and implementation of new technologies.
- Perform other related work and special projects as assigned.
- High school diploma or equivalent.
- Any one or any combination totaling one (1) year (12 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- Knowledge of the systems and operations used within the areas and departments of responsibility.
- Excellent verbal and written communication skills.
- Ability to oversee and coordinate activities of user groups.
- Ability to effectively communicate and professionally interact with all staff levels and customer groups.
- Ability to identify and resolve technical problems.
- Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
- Bachelor's degree in an IT related field.
- Three (3) years of professional IT experience computer maintenance and troubleshooting in an enterprise environment.
- Two (2) years of audio-visual experience including live event production support.
- CompTIA (A+ and Network+) or ACMT (Apple Certified Mac Technician).
- Regular office related duties
- Sitting for extended periods of time
- Using computer/electronic equipment for extended periods of time
- Lifting and moving items weighing up to 50 lbs., with or without assistance
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Operations Support Specialist - De Kalb, United States - Northern Illinois University
Description
Northern Illinois University's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach.
The mission of Northern Illinois University is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.
The Operations Support Specialist performs installation, maintenance, support and documentation of endpoint class hardware and software systems within the University Libraries system.
The specialist supports the users and patrons of the University Libraries in their use of technology as it pertains to their roles in the organization.
The position responds to direct requests for assistance from Libraries' faculty, staff, and patrons.They are responsible for maintaining the Technical Support Services (TSS) internal inventory along with a portion of the Libraries' official inventory.
The specialist also provides media technology support to Libraries' sponsored and supported events. Must provide off-hours and on-call support when required.Position Summary
The Operations Support Specialist reports to the Associate Director of IT Services, University Libraries. Works independently with general supervision. Must be able to work effectively with faculty, other library staff specialists, and patrons. Requests for staff support may come from any division in the library. Priorities are set by the IT Technical Associate in conjunction with the Associate Director of Library IT Services. May occasionally coordinate the work of departmental student employees
Essential Duties and Responsibilities
Media Systems Support - 20%
None
Preferred Qualifications (Civil Service)
N/A
Additional Requirements (SPS)
N/A
Preferred Qualifications (SPS)
N/A
Physical demands/requirements
