Sexual Assault Services Advocate Supervisor - Ruskin, United States - The Crisis Center

The Crisis Center

Verified Company

Ruskin, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.

The SAS Supervisor's primary responsibility is to ensure smooth daily operations of advocacy services and provide supervisory guidance to staff advocates.

This position reports to the SAS Advocate Manager and SAS Director in their absence.

Strategic/Transformational
Duties and Responsibilities

The SAS Supervisor will oversee, support, and assist the SAS staff advocates at their assigned location, Tampa or Ruskin.
The SAS Supervisor will ensure the daytoday functioning of ongoing advocacy services, including training and supervision of SAS staff advocates.
The SAS Supervisor is responsible for assisting, providing leadership to, and coordination for SAS staff advocates, interns, and volunteers.
The SAS Supervisor will ensure that all sexual violence survivors and secondary survivors seeking services are responded to in a timely and appropriate manner.

Transactional/Administrative
Duties and Responsibilities

Supervise, observe, and monitor staff, interns, and volunteers on a regular basis; providing case staffing and coaching when needed, focusing on professional and personal development.
Provide oncall primary exam coverage and backup exam support coverage.
Ensure office coverage is maintained at all required times.
Create the monthly oncall schedule and maintain accurate schedules of advocates
Participate in recruiting and hiring new staff advocates and interns.
Attend community outreach and oversee advocates community outreach activities.
Provide training and evaluation of staff, interns and volunteers as required.
Ensure all new clients are assigned out and 24 hour follow up is completed.
Monitor and review time logs.
Monitor and review all client documentation.
Fill gaps in coverage
Conduct formal performance reviews of staff.
Demonstrate availability for afterhours assignments when necessary.
Demonstrate exceptional communication with leadership, staff, interns and volunteers.
Expected to meet all contracted deliverables.
Participate in quality assurance reviews and oversee peer reviews.
Regularly review program data and problem solve around any areas of improvement.
Know and comply with policies and procedures of the department and agency.
Perform such other duties as may be assigned by supervisor.

Required Competencies
-
Cooperation/Teamwork:

Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.

-
Engaging Communication

Relates to people in an open, honest, sincere manner.

Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
-
Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively.

-
Adaptability:

Adapts readily to changes. Works effectively under stress. Needs mínimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and resultsoriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.

-
Problem Solving

Views problems as opportunities to create new solutions.

Anticipates potential problems and analyzes alternative solutions.
-
Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.

-
Valuing & Fostering Diversity:

Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socioeconomic diversity.

-
Self-Management- Taking of responsibility for one's behavior and well-being; Working effectively under stress and adapting one's style to changing situations; Comfortable working in a fast paced environment, and needs mínimal supervision; Exhibiting a professional demeanor.

Education and Experience