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Specialist, Partner Success - Mission, United States - Convergys
Description
Specialist, Partner Success page is loadedSpecialist, Partner Success
Apply
locations
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R
Job Title:
Specialist, Partner Success Job Description
The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client.
Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channelpartners.
Improve customer retention and revenue growth for an established customer base while providing accurate
weekly/monthly/quarterly
sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured
May potentially attend vendor events
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements:
Time Type:
Full time
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We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
About Concentrix:
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Company Overview:
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better.
We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets.As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands.
Concentrix. A passionate company powered by passionate people.Concentrix CVG Corporation
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