Logistics Account Manager - Bensenville, United States - Odyssey Logistics & Technology Corporate

Odyssey Logistics & Technology Corporate

Verified Company

Bensenville, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

See yourself at Odyssey.

Join the team as our new Logistics Account Manager

Who We Are & Why We're Hiring

Odyssey Specialized Transport and Warehouse, offers flatbed trucking and warehousing. Together, the two divisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry. The diversity of the divisions uniquely allows for dynamic solutions in an ever-changing market. For 35 years, we have been and will continue to be both an innovator and leader in metals logistics.

Based in vibrant Bensenville, IL, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us

About the Job:

The position of Logistics Account Manager will have primary responsibility for the building and maintaining customer relationships, analyzing data, providing shipment updates, and reinforcing pick-up time and delivery requirements.

The Logistics Account Manager will oversee network with members of trucking operations to identify root causes of issues and partner with carriers to improve customer service.

In This Role, You Will:

Enhance service to logistics' customers
Build relationships with customers to ensure continued partnership
Communicate shipment updates proactively ensuring a customercentric approach
Analyze customer inquiries and provide timely updates to customers
Respond to customers with a sense of urgency to provide an excellent customer experience
Deliver a superior level of service to the carrier by identifying or responding to issues, determining the best course of action, and implementing solutions.
Provide leadership visibility to serious or repeated problems.
Regularly review carrier feedback and respond accordingly, ensuring issues are resolved or escalated when necessary to deliver the best possible experience to the carrier.
Build understanding of freight market dynamics, seasonality and supply and demand factors that influence capacity availability and pricing decisions
Proactively identify opportunities to improve operational efficiency
Leverage Odyssey systems and network to generate report and analyze load data
Build understanding of freight market dynamics, seasonality and supply and demand factors that influence capacity availability and pricing decisions

Gain expertise with capacity analytical and internal costing tools and utilize in guiding informed buying/negotiating decisions that are within cost parameters and at market rates.
Provide general logistics support
Proactively post desired committed capacity to enable efficient matching of freight to equipment.
Support accurate customer pricing and load acceptance.
Network internally with operations team members to improve efficiency and customer support.
Enable carrier's cash flow by providing cash advances, providing guidance or direct action to resolve payable issues, etc.
Work closely with internal partners on shipment updates, problem resolution and/or operational execution.
Enable consistent and accurate intransit load visibility.
Provide shipment updates on nonautomated loads throughout the work day.
Reinforce with carriers the expectation regarding on time pickup and delivery requirements. Identify possible root cause issues and partner with carriers to improve results.

Qualifications:

Required:

Two to five years' professional work history in a related line of work is required.
Experience in transportation or warehouse industries is preferred.
Proficiency in Microsoft Office software programs and ability to type a minimum of 35 words per minute required.

Location:

This is an on-site role based in Bensenville, IL.

We offer a generous compensation and benefits package including:

Choice of medical plans with FSA, HRA and HSA options.
Vision insurance;
Companypaid dental and life/disability Plans;
401K with company match;
Preferred vendor discounts;
Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer.

Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.