Bartender - Stc - Saint Charles, United States - Shakou Restaurants

Description

The Bartender will prepare and serve alcoholic and nonalcoholic beverages to patrons, oversee the stock of liquor and bar supplies, and collect money for drinks served.

• Interact with guests in a friendly and efficient manner; greeting customers as they are seated at the bar; ensure guests' complete satisfaction by exceeding their expectations
• this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.
• Encouraged to learn guests' names and favorite drinks; develop rapport.
• Receives orders from patrons and waitstaff.
• Ensures that customers are of legal drinking age by checking photo IDs for patrons they are serving directly.
• Maintain complete knowledge of the restaurant's food and beverage preparation and menu, with the ability to answer customer questions.
• Understand and follow the food allergy procedure and special orders/restrictions.
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures.
• Verifies that the food is correct based upon what the customer ordered and to customers' satisfaction, if incorrect or unsatisfied notify the manager on duty.
• Work as a team with all personnel to maintain an effective atmosphere and an efficient food and beverage service.
• Keep bar areas always cleaned and stocked to the company's standards, including closing cleaning checklist.
• Mix, garnish, and serve alcoholic and nonalcoholic drinks for patrons of the bar and dining room following standard recipes._ _
• Arrange bottles and glasses to maintain an attractive display.
• Wash and sterilize stemware, bar utensils, and glasses.
• Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.
• Other duties may be assigned as needed.

• Be of legal age to serve alcohol.
• Report to work in a neat and clean uniform; maintain wellgroomed hair and personal hygiene as established by company policy.
• Possess stateapplicable health and/or alcohol compliance card.
• Basic mathematical skills: ability to make change.
• Basic reading and writing skills.
• Basic computer skills.
• Ability to operate pointofsale systems.
• Excellent interpersonal and customer service skills.
• Wellorganized with the ability to take and place food and beverage orders accurately.
• Possess extensive knowledge of beer, wine, and spirits, and familiarity with standard drink recipes and preparation.
• Excellent communication skills.
• Excellent organizational skills.
• Multitask oriented.
• Comply and execute all safety and sanitation guidelines and procedures.
• Must be able to suggestively sell food, dessert, and beverage items.
• Encourage customers to join the Shakou rewards program if they are not currently signed up or remind customers who have the rewards program what benefits are available.
• Ability to remain calm when dealing with unruly and argumentative patrons.
• Promote a positive and collaborative employee culture designed to support customer needs.

• No previous bartender experience is necessary but preferred.
• Depending on experience, could be required to shadow another bartender as training.
• Must pass a written test regarding Shakou's menu.