General Manager - Milwaukee, United States - Kinseth Hospitality Companies

Kinseth Hospitality Companies

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for an experienced General Manager for our Country Inn & Suites at the Milwaukee Airport. Must have previous hotel GM, assistant General Manager or front office manager experience and a commitment to achieve results. Resume is required for review and consideration.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Reinforces standards for personnel administration and performance in compliance with KHC policies/procedures, state, federal and local laws; standards on service to patrons, room rates, advertising, publicity, sales goals, credit, food selection (depending on business unit) and service, and type of patronage to be solicited.
Oversees and manages the business unit's overall financial performance including but not limited to: Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing and communicates with corporate support staff as needed.
Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations.
Ensures compliance with franchise agreements through regular inspections of the quality and service programs, franchise required reports are accurate filed on time, new standards and capital needs are addressed and the guest relations cases are answered in a timely manner.
Monitors the recruitment, hiring, training, development and orientation of all employees. Oversees employee relations and provides leadership for all staff members.
Oversees and ensures compliance on safety training and programs such as MSDS status, lock out tag out, safety committees, bloodborne pathogens, prevention, fire/tornado procedures and general safety.
Controls funds, authorizes expenditures, and assists in planning budgets for departments.
Oversees and ensures each employee understands and is offered employee benefits during initial eligibility window or open enrollment periods.
Holds weekly staff meetings to ensure that regular and consistent communication is taking place. Holds department heads accountable for revenue and departmental meetings.
Schedules and oversees the Manager on Duty (MOD) system at the business unit.
Monitors and reports to the Director of Operations changes in the local market and competitive trends that affect business unit performance.
Approves purchases of supplies and equipment within KHC purchasing guidelines.
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
Answers patrons' complaints and resolves problems quickly to ensure guest satisfaction.
Ensures guest satisfaction through excellent customer service, training and timely followup.

KHC POLICIES Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES:

Manages 1-10 subordinate supervisors who supervise a total of employees in the Housekeeping Department, Maintenance Department, Food & Beverage Department, Front Desk Department, and Sales Departments.

Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 1-2 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or

EXPERIENCE:

Associates Degree (AA) and three to four years experience or Bachelor's degree (BA) from four-year college or university and two years experience; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read, develop, analyze and interpret the most complex documents and financial reports. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to read and interpret policies & procedures and to provide guidance on implementation. Ability to read, write and implement safety programs for employees and guests. The ability to communicate clearly in person, via telephone and in writing.

MATHEMATICAL SKILLS:

Ability to understand, interpret, develop and manipulate accounting concepts such as budgeting, cost analysis, financial planning, percentages, turnover, general ledger, accounts payable, payroll, accounts receivable and purchasing.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, draw valid conclusions, develop solution