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    Restaurant Manager - Columbus, United States - Star Lanes Polaris

    Star Lanes Polaris
    Star Lanes Polaris Columbus, United States

    3 weeks ago

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    Description
    :
    Star Lanes Polaris is an upscale entertainment venue that offers state-of-the-art lanes, billiards, bar, full service restaurant , HD projections, LCD screens, and more.

    We are currently seeking an Operations Manager to manage all aspects of the day-to-day shift operations and activities of the venue, while focusing on guest experience and support of the venue team.

    Minimum Qualifications
    • Minimum 2 years management experience in the Hospitality and/or Entertainment industry.
    • Equivalent combination of the education and experience.
    • Base knowledge of Legal and HR issues with regard to the hospitality industry. Federal, state and local laws regarding liquor, labor and health codes / statues.
    • Computer literate
    Operations Manager supports the GM and AGM in all facets of the venue operation including the following but not limited to:

    People
    • Directly manages, develops and coaches the Hourly FOH Supervisor (if applicable), FOH hourly employees, and Mechanic and has the ability to recognize individual's strengths and weaknesses
    • Oversees the recruitment and hiring of hourly staff, in conjunction with the General Manager
    • Ensures that all team members are successfully trained
    • Facilitates proper communication between all departments; provides proper coaching and counseling to the team
    • Ensures a positive and creative work environment for all team members and management
    • Provides coordination (direction, motivation and coaching) to ensure proper levels of service are provided to guests
    • Ensures that all product meets Star Lanes Polaris's high quality standards and guest expectations
    • Enforces responsible alcohol service management, practices and training
    Financial Management
    • Ensures that venue budgetary goals are achieved
    • Works in conjunction with the GM/AGM to build business through community involvement, marketing and networking
    • Ensures that Food and Beverage COGs, controllable expenses and labor costs are within budgetary guidelines
    • Monitors labor cost and team member scheduling on a pre-shift basis according to budgetary goals, while maintaining appropriate staffing levels to ensure quality guest experience
    • Produces all financial reporting accurately and timely, through a manner that meets Lucky Strike's accounting standards
    Venue Vibe and Ambience
    • Responsible for the upkeep of the physical elements and atmosphere of the venue (i.e. music, lighting, temperature, cleanliness, line of sight, repair & maintenance of the "FFE" - furniture, fixtures, and equipment)
    • Ensures team and guest safety, while maintaining an exciting environment with joyful energy
    • Ensures that all Star Lane Polaris marketing and promotional programs are implemented and executed to Company standards
    • Ensures that venue inspections are at, or above company standards; substandard items are addressed and corrected in a timely manner
    Additional Info:
    Intro:

    Star Lanes Polaris is an upscale entertainment and special events venue that provides a unique bowling, full-service restaurant, bar lounge and arcade.

    Why Star Lanes?

    FUN We add a whole other element other than your traditional food and beverage concept. With our friendly staff, industry leading bowling, bar lounge, live sports, arcade room, and chef-driven cuisine there is never a dull moment.
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