Hotel Front Office Manager - Phoenix, United States - Homewood Suites Phoenix Metro Center

Homewood Suites Phoenix Metro Center

Verified Company

Phoenix, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Communicate with hotel guests facetoface and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
Gather financial information and generate occupancy reports for the general manager
Handle the front desk budget and order office supplies as needed

Qualifications:

1 year of previous experience working in the hospitality industry
Showcase exceptional multitasking, communication, and management skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Must possess a high school diploma or equivalent certification (GED)
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

About Company
Find us off I-17, 20 minutes from Phoenix Sky Harbor International Airport and downtown. You'll be 10 minutes from Arizona State University West and 20 minutes from Grand Canyon University.