- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
-
Customer Success Director
2 weeks ago
Verint Systems, Inc. Salt Lake City, United StatesAt Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, cre ...
-
Customer Success Manager
1 week ago
ORBCOMM Salt Lake City, United StatesA little bit about the role: · ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been comple ...
-
Customer Success Manager
7 hours ago
Skillable Salt Lake City, United States· Skillable is a 100% remote and virtual tech company that's modernizing the world of training. Come share your professional magic with highly talented, drive and fun colleagues who believe in the power of "skilling." Experience what a true team focused on doing the right thing ...
-
Customer Success Lead
4 days ago
Calculated Hire Salt Lake City, United StatesBrokerage Complaint Resolution Specialist · Hybrid - Salt Lake City, UT · 6-month Contract (W2), Weekly Pay (40 hours/week) · Pay Rate: $32.75/hr. · Desired Start Date: 5/13/2024 · Are you the right applicant for this opportunity Find out by reading through the role overview ...
-
Customer Success Manager
6 days ago
ORBCOMM Salt Lake City, United StatesA little bit about the role: · ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been compl ...
-
Customer Success Manager
1 week ago
ReliaQuest Salt Lake City, United StatesWhy it's worth it: · Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based ...
-
Customer Success Manager
2 weeks ago
Focal Systems, Inc. Salt Lake City, United StatesRequires regional travel · Local candidates only · Who We Are · Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick an ...
-
Customer Success Manager
7 hours ago
Frazil Salt Lake City, United StatesCustomer Success Manager · Department: Sales Operations · Employment Type: Full Time · Location: Salt Lake City, Utah · Compensation: $50,000 - $75,000 / year · Description · Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs · Freezing Point ...
-
Customer Success Manager
1 day ago
Iron Mountain Inc Salt Lake City, United StatesCustomer Success Manager · Salt Lake City , · Utah · Remote Eligible in Utah - J0074441 · Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to jo ...
-
Customer Success Manager
6 days ago
Thunder Salt Lake City, United StatesTHUNDER | JOB DESCRIPTION · Customer Success Manager (Managed Services - Salesforce) · Location : Remote, United States (preferably working in East Coast time zone) · Looking to make your impact in a "first of its kind" role? Join Thunder's Amplify team and help transform lead ...
-
Customer Success Manager
2 weeks ago
Ashley Furniture Homestores Salt Lake City, United StatesThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. · Res ...
-
Customer Success Manager
2 weeks ago
Chargezoom Salt Lake City, United StatesChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed softwa ...
-
Customer Success Manager
1 week ago
ORBCOMM Salt Lake City, United StatesA little bit about the role: · ORBCOMM currently has an opening for a Customer Success Manager who will be responsible for retention and expansion within a key ORBCOMM customer. The Customer Success Manager is the primary representative of the company after a sale has been comple ...
-
Customer Success Manager
6 days ago
Thunder Salt Lake City, United StatesJob Description · Job DescriptionTHUNDER | JOB DESCRIPTION · Customer Success Manager (Managed Services - Salesforce) · Location: Remote, United States (preferably working in East Coast time zone) · Looking to make your impact in a "first of its kind" role? Join Thunder's Amplify ...
-
Customer Success Manager
1 day ago
Frazil Salt Lake City, United StatesJob Description · Job DescriptionDescriptionCalling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango If you are a tireless ...
-
Manager, Customer Success
1 day ago
3PL Central Salt Lake City, United States Full timeExtensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern mercha ...
-
Customer Success Manager
5 days ago
Workday Salt Lake City, United States OTHERYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...
-
Customer Success Manager
5 days ago
Workday, Inc. Salt Lake City, United States Full timeYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...
-
Strategic Customer Success Manager
2 weeks ago
Talkdesk Salt Lake City, United StatesAt Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our comm ...
-
Strategic Customer Success Manager
2 weeks ago
Talkdesk Salt Lake City, United StatesAt Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our comm ...
Senior Specialist, Customer Success - Salt Lake City, United States - MasterCard
Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and SummarySenior Specialist, Customer Success
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is
to connect and power an inclusive, digital economy that benefits everyone,
everywhere by making transactions safe, simple, smart, and accessible. Using
secure data and networks, partnerships and passion, our innovations and solutions
help individuals, financial institutions, governments, and businesses realize their
greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and
outside of our company. With connections across more than 210 countries and
territories, we are building a sustainable world that unlocks priceless possibilities for
all.
Overview
The Client Success team is looking for a Senior Specialist, Customer Success for Open Banking.
In this role, you will act as the team lead for our client development portfolio, ensuring their success and complete satisfaction with our products and services.
As a key member of the Client Success organization, your primary responsibility will be to develop and maintain strong relationships with this very specific client base, helping to grow the existing business.
This will be achieved by working closely with this group of clients, providing valuable insights and giving account support. You will play a critical role in driving client satisfaction, retention and operational efficiency.Responsibilities:
Senior Specialist, Customer Success:
Become knowledgeable in Mastercard open banking, including business solutions and implementation methodologies
Manage client relationships for our pooled support model at a high level and become the trusted advisor for that book of business
Work to ensure customer satisfaction with Mastercard products and services by anticipating client needs and understanding the overall vision of these clients
Collaborate cross-functionally within Mastercard to provide outstanding client support
Advocate for the needs of clients to leaders in different departments
Understand this unique book of business's challenges, industry trends and consult on how Mastercard can help them achieve their objectives
Establish success plans that clarify client goals and enable them to measure their results
Cross-Functional Team Collaboration:
Collaborate closely with other departments, including sales, marketing, product management, delivery operations, SE's, TAM's, and client support to ensure alignment of strategies and initiatives
Foster strong relationships with the above teams so that we can facilitate a cohesive approach to client success, leveraging insights and expertise from diverse teams to deliver the best possible outcome for our clients and teams.
Coordinate cross-functional projects and initiatives
Process Optimization and Improvement:
Analyze existing operational and client success processes to identify opportunities for optimization, automation and streamlining.
Implement tools, systems and technologies to enhance operational efficiency and effectiveness in this new model of support.
Monitor and evaluate key metrics and performance indicators to measure the success of operational improvements and drive continuous optimization.
Team Leadership and Development:
Provide guidance and support to the client success team, fostering a culture of excellence and accountability.
Facilitate the onboarding process for new CSM's, providing guidance and support as they transition into their new role.
All About You
The ideal candidate for this position should have:
Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
Excellent presentation skills and ability to communicate with C-level business executives
Service driven with a desire to see clients succeed
Strategic mindset and ability to understand client and industry objectives
Excellent problem-solving techniques and issue management skills
Great verbal and written skills
Proactive and highly organized
Self-driven, motivated and results oriented
An intermediate or advanced (preferred) level of client management and operations management experience
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information
security. All activities involving access to Mastercard assets, information, and
networks come with an inherent risk to the organization and therefore, it is
expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with
Mastercard's guidelines.
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role.
Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S.
observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.