Remote IT Help Desk - Los Angeles, United States - Abacus Service Corporation
Description
Overview:
Responsibilities:
- Respond to help desk tickets and provide timely resolution to technical issues
- Troubleshoot software and hardware problems, including desktops, laptops, printers, and mobile devices
- Assist with software installations, upgrades, and patches
- Provide support for operating systems, including Windows and Linux
- Maintain and update user accounts in Active Directory
- Monitor and maintain LAN/WAN connectivity
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities in the ticketing system
- Provide excellent customer service and ensure high levels of user satisfaction
Experience:
- Proven experience in software troubleshooting and technical support
- Familiarity with help desk ticketing systems (e.g., Remedy)
- Strong knowledge of operating systems, including Windows and Linux
- Understanding of LAN/WAN networks and desktop support
- Experience in providing technical support in a help desk or similar environment
- Knowledge of IT infrastructure components, including servers, switches, routers, etc.
- Familiarity with Active Directory administration
Skills:
- Excellent problemsolving skills with the ability to diagnose and resolve technical issues
- Strong communication skills to effectively interact with endusers and explain technical concepts in nontechnical terms
- Ability to work independently as well as collaboratively within a team environment
- Detailoriented with excellent organizational skills to prioritize tasks effectively
Job Types:
Contract, Temporary
Pay:
$ $25.71 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
Work Location:
Remote
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