Scheduling Coordinator - Franklin Park, United States - The Hill Group
Description
Summary:
The Scheduling Coordinator to the Hill Fire Protection division of The Hill Group ("Hill") is responsible for assisting our dispatch field operations.
Key Responsibilities:
- Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to:
- Schedule, coordinate and dispatch technicians to work assignments
- Prioritize service requests, determine needs of customers and match the appropriate service technician
- Ensure that labor, materials and equipment are properly planned and coordinated
- Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
- Maintain work order status and updates:
- Process approximately work orders per week
- Monitor progress of techs and field work and adjust dispatch plans accordingly
- Review, correct, and follow up on work orders
- Enter purchase orders into the system
- Manage, plan and schedule preventive maintenance work orders based on priority
- Prepare and participate in weekly review of work order backlog and work planning
- Perform all other duties as assigned
Experience and Qualifications:
- High school diploma or general education degree (GED) required
- HVAC, plumbing or construction administration experience preferred
- Excellent customer service and communication skills required
- Proficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)
- Experience with Cisco IP Phone System a plus
Other Qualifications:
- Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
- Requires initiative, great attention to detail, accuracy, an ability to prioritize and multitask
- Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with coworkers, clients, vendors, etc.
- Must be able to work independently with limited supervision while still being a team player
- Must be dependable, organized and selfmotivated
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