Operations Supervisor - Trenton, United States - FIS

FIS Trenton, United States

3 weeks ago

Description

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.

This is an On-Site position.

About the team:

Our FIS Data Control team does branch captures and third-party file processing for over 30 banks for which we reconcile, balance and transmit, transit items, core files, posting files and reports for these banks.

We have a very dynamic work environment as our balancing and reconciliation are done in real time. We have a conducive work environment with a dynamic, dedicated and supportive staff.

What you will be doing:
Manages the processing environment to protect production systems critical to the success of the business.
Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
Develops and recommends tactical and strategic plans for processing operations.
Selects, trains, develops and leads an efficient and effective processing team.
Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
Develops and implements team standards and procedures that support departmental standards and procedures.
Develops and executes project plans, budgets and schedules for documentation of work and results.
Develops, manages and forecasts the budgets for the relevant cost centers.
Other related duties assigned as needed.

What you will bring:
Knowledge of all processing phases
Knowledge of processing administration and processing activities and controls
Knowledge of FIS products and systems
Proficiency in client communication and escalation management
Knowledge of project management methods and techniques
Proficiency to effectively supervise, lead and manage staff members
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving, team and time management skills managing multiple deadlines for self and others
Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
Proficiency to operate independently

Added bonus if you have:
Banking (preferably teller or operations experience)
Billing Experience
Accounting Experience

The ability to work

Monday to Friday 2nd Shift

What we offer you:
A competitive salary
Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation.
A modern, international work environment and a dedicated and motivated team
The chance to work on some of the most challenging, relevant issues in financial services & technology.
A broad range of professional education and personal development possibilities - FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer:

In developing this job description care was taken to include all competencies needed to successfully perform in this position.

However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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