On Call Print Tech - Washington, United States - DigiDoc Inc. dba Public Sector Solutions Group (PS2G)
DigiDoc Inc. dba Public Sector Solutions Group (PS2G)
Washington, United States
Verified Company
2 weeks ago
Description
INTRODUCTION
WMATA's enterprise printing environment is primarily comprised of leased network-enabled, Color and BW, multi function devices (MFDs). The enterprise printing capabilities are accessible both from user
2.1 Support Coverage
We are looking for a print tech to provide (based on WMATA's Enterprise Multi functional Device Services need and environment) full-time professionally coverage onsite service during the core hours of 7:00 a.m.
Managed Print Services Program Job Responsibilities
- Staff shall provide services for the managed print services program.
- Repair and maintenance services
- Be able to order Consumable supplies
- Enduser support management of the print
- DCPL requires "justintime" inventory management of all consumable supplies including end
Minimum Service/Maintenance Requirements - Staff will provide Tier 1 Customer Care/Support services to WMATA as follows:
- Provide onsite support during WMATA operating hours 8am
- 9pm Monday thru Friday
- 7 am to
- Provide a single point of contact for WMATA
- Provide unlimited help desk ticket and phone support for all initial service calls during business hours.
- Respond to service requests within two (2) hours. Maintenance/repairs shall be performed and problem resolved on same day as service
- Service desk support to report and track service
- Perform basic maintenance services, i.e., clear jams/error codes, replace toner, add paper, clean copier glass, replace sump container, place service calls for technical request, and order
- Responsible for disposal of and recycling of all service parts. Provide WMATA with a call completion notification in electronic format for Tier
- Provide WMATA with a call completion notification in electronic format for Tier 2 or higher support.
- Responsible for Tier 1 customer care and coordinating elevated service request of all toner, fix/repair, maintenance and/or replacement of all output devices included in
- CSA shall be responsible for the utilization of original equipment manufacturers (OEM) parts and supplies.
- Responsible for delivery of supplies to point of
- CSA shall assume all responsibility for hardware performance failure due to consumable supplies.
- DigiDoc will work with CSA to ensure that Hardware meet specifications and minimum uptime requirements.
- CSA's Preventative Maintenance Schedules shall be planned and completed according to manufacturers' recommended service
Must be able to travel to all Wmata Servicing Locations are within the DMV area
Pay:
$ $20.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Washington, DC: Relocate before starting work (required)
Work Location:
In person