HRIS Program Manager - Chicago - RLink Solutions

    RLink Solutions
    RLink Solutions Chicago

    14 hours ago

    Technology / Internet
    Description

    Title: Program Manager I

    Location: Chicago, IL or Dallas, TX

    Duration: 6 months (with high possibility of extension)

    Description:

    The ideal candidate is highly structured, detail-oriented, and excels at translating complex processes into clear, scalable operating workflows. This individual partners closely with COEs, regional partners, Tier 2 SMEs, People Ops pod leads, and People Tech to build a best-in-class People Ops delivery model.

    Manage End-to-End SOP Ownership & Governance

    Own the development of Day-to-Day operational SOPs across all People Ops domains (Core HR, Compensation, Benefits, Absence, Recruitment, Payroll).

    Drive creation of Draft 2 SOPs with full E2E detail by end of February.

    Partner with Tier 2 SMEs to incorporate country-specific nuance and operational guidance.

    Facilitate cross-functional review cycles with COEs and process owners to identify and close gaps.

    Manage SOP approvals and signoffs ahead of Service Rehearsals and go-live.

    Maintain a centralized SOP tracker capturing status, reviewers, approvals, and update timelines.

    Build enablement resources and content for employees and communications for change management.

    Drive Testing Alignment & Process Integrity

    Update SOPs and reference documentation within 48 hours of configuration changes detected during E2E2/E2E3 testing.

    Partner with QA and People Tech to ensure process documentation accurately reflects system behavior.

    Participate in cross-pod functional rehearsals to validate process flows and identify required refinements.

    Enable Operational Readiness & Change Adoption and Cutover Activities

    Drive process readiness for Service Rehearsals and Production cutover.


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