Director of Operations - Brooklyn, United States - 163rd street Improvement Council

163rd street Improvement Council

Verified Company

Brooklyn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Responsibilities:

Supervisor and coach ensure high quality service delivery, including; participation in monthly departmental meetings and schedules supervision.
Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.
Meet all training standards, and schedule regular training sessions to ensure all direct reports meet training standards.
Lead subordinates in crisis presentation and intervention techniques.
Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
Maintain knowledge of, and ensure compliance with DHS and those of all funding sources.
Maintain working knowledge of all technological systems utilized by the program and its affiliates.
Maintain working knowledge of strengths and challenges of direct reports and have a working plan as to how to address those challenges
Maintain strong collaborative relationship with all providers affiliated with ANH

Reporting and Documentation:

Complete, review and ensure timely submission of all internal and external reports
Ensure work outputs meet the appropriate performance standards.
Review and track maintenance work order submissions and completion.
Review and track all incident reports.
Review and update monthly building schedules inclusive of securing appropriate certifications.
Complete monthly building inspections
Track visits and all services rendered by vendors/contactors
Complete audit of Fire Safety records
Complete monthly inventory of client supplies
Complete daily inventory of food
Produce meeting minutes for each departmental meeting conducted
Conduct and document supervision of all direct reports
Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required
Review and document follow up of all operational complaints/grievances
Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc.
Ensure timely completion of all investigations pertaining to Operations
Maintain van schedule
Conduct vehicle inspections and ensure vehicle maintenance

Engagement:

Time and Attendance:

Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff
Avoid unscheduled absences
Review and manage hours allotted to the department and respond to time off requests
Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe

Professional Conduct:

Perform job duties with quality
Lend interdepartmental support in times of need
Adhere to the Dress Code Policy
Model appropriate behaviors for staff
Be a resource to staff and colleagues
Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, ANH Administration, and partners within the community
Provide coverage for other areas as directed/needed
Tasks may be modified, expanded and/or assigned over a period of time
Assist with on call emergencies as needed.

Essential Skills and Qualifications:

57 years management experience, preferably in a residential facility
Bachelors degree required, Masters preferred
Occupational Safety and Health Administration (OSHA) Certification preferred
Ability to work some evenings and occasional weekends as needed
Proficiency in Microsoft Suite and Google Suite
Excellent administrative and communication skills
Must be a selfstarter who is highly organized, able to prioritize and is highly flexible/adaptive.
Excellent and demonstrated writing ability
Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred
Knowledge of community resources
Ability to solve problems, make decisions, resolve conflicts and listen
Ability to deal calmly in crisis situations
Proven ability to work collaboratively well with diverse groups
Proven ability to handle multiple tasks effectively under pressure