Unified Communication Systems Admin - Newport News, United States - Langley Federal Credit Union

Langley Federal Credit Union

Verified Company

Newport News, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia._

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.

Time Off That Matters:

Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too
Paid Sick Time for all team members.

Financial Security:

Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Companycovered short

- and long-term disability insurance.

Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full
Time Unified Communication Systems Admin
to work on-site from our Oyster Point
building, located in Newport News, VA
:

Job Summary:

The UC Admin is responsible for the maintenance, enhancement and day-to-day management and support of the company's unified communication systems.

They will work with end-users and management to optimize call flows and functionality and troubleshoot/correct any phone system issues.

The admin will serve in a technical role and interact with other IT resources, internal business associates, external clients, and various vendors.

Essential Functions, Duties, and Responsibilities:

Analyze business requirements, provide time estimates, create, and modify Call Flow Diagrams, preparation of design documents, system development, and production handover.
Collaborate with network engineers to ensure the stability and integrity of inhouse or outsourced voice, data, video, and wireless network services.
Collaborate with systems administrators for upgrades to operating systems, hardware, etc.
Working knowledge of Contact Center Technologies (IVR, CTI, WFM, Call Routing etc.)
Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internetbased services and protocols.
Work with internal teams to define the business requirements and prioritize improvements.
Assist with the installation, monitoring, maintenance, and support of all voice related server hardware, software, and communication links and circuits.
Assist with the installation planning and maintenance of network cabling, in data center and branch communications closets.
Perform audits as necessary.
Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.
Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and back up all telephony systems.
As required, will serve as a member of project teams for implementation of solutions consistent with Information Technology and Business Unit strategies and plans.
Diagnose faulty system/telephone hardware. Perform other duties assigned.

Qualifications:

Bachelor's degree in an Information Technology related area with at least 2years of experience, or at least 4years of experience with no degree, working in a medium to large enterprise infrastructure environment required.
Genesys Certified Professional certification desired but not required.

Our Keys to Success:

Service Champion
Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.

Langley Ambassadors

Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.

Agile in Action

Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.

Team Driven

Collaborates across Langley, communicating with transparency and prioritizing a teambased approach that delivers optimal outcomes for associates, members, and communities.

Continuous Learners