- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
- Deliver Generic Domain Specific Modules along with up skilling resources on process.
- Structure On boarding Training requirements, Pre Process, Customer Visits etc
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Deliver pre-process and process training for new employees
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time · Maintain trainee data and information
- Generate training reports from time to time
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts' performance
- Analyze training needs for employees working for the account.
- Responsible for account level Training metrics · Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.
- Quality of training delivery
- Training throughput
- Adherence of cycle time (no. of hours) to production
- Timely delivery of trainings
- Keeping accurate and constant evidence of trainings for employees (each employee to be provided the modules from the relevant training plans)
- Meeting timelines and TAT in completing various assignments
- Delivering high quality materials (as per Wipro standards)
- Training Utilization
- Random feedback from Ops and other stakeholders
- Performance improvement as a result of training delivery
- Completing Lean Certification (after one year within the role) · Any other indicators that will be required because of business needs
- The Ability to Measure and Assess Staff Training Needs
- Strong Communication and Interpersonal skills
- A Passion for Continuous Learning
- Innovative Thinking
- Embrace Efficiency Good to have
- Prior experience in similar role
- ID Certification and Technical Skills
- Good Hands on system & applications expertise
- Fluent in English language skills
- Excellent Communication and presentation Skills
- Good Customer interaction skills
- PC literate with good system navigation skills
- Good Data input skills
- MS Office (Excel, Word, Outlook) skills - Basic
- Task Management & Organization skills
- Problem solving skills
- Professional experience in Industry environment
- Ability to engage with the client and run/lead workshops
- Excellent Facilitation and influencing skills
- Precise and accuracy in style
- Synthesis capacity
- Professional motivation
- Self-confidence and independence in making decisions
- Punctuality
-
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Process Trainer - Atlanta, United States - Wipro Digital Operations and Platforms
Description
Role Definition: The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way
Tasks, Attributions, Activities:
Performance Indicators:
Education: Graduate
Experience Must Have:
Behavioral Skills and Attributes:
Competencies:
Abilities:
