First Level Support - Panola, IL, United States - Sapphire Technologies

Sapphire Technologies
Sapphire Technologies
Verified Company
Panola, IL, United States

3 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
The Company


Our client is part of an internationally successful group of companies that is one of the leading providers of intralogistics system solutions.

The logistics processes of their customers are developed to be the most productive in their market segment.

Individual automation solutions in the areas of conveyor, packaging, and storage technology, such as AutoStore, offer customers unique added value.

The company is a preferred supplier with an excellent reputation.

A consistent market orientation, progressive management, flat hierarchies, and motivated employees form the foundation of this medium-sized group of companies.

A culture of appreciation and a strong sense of responsibility for its employees characterize this dynamic company.

The Position

As a Support Consultant, you will solve disruptions within intralogistics for customers in the hotline:

  • First point of contact in the hotline for consulting on problem solutions within intralogistics for material flow systems
  • First level support for delivered automation systems
  • Analysis of error reports in the ticket system
  • Monitoring, solving, and documenting incoming error messages via the hotline
  • Ensuring ongoing process optimization in interfaces


In your role, you will report directly to the Help Desk department head and will be intensively trained on all relevant processes through a training plan.

Your Profile

You have a background in electrical or automation engineering/mechatronics/IT or logistics with the following expertise:

  • Expert in automation technology for intralogistics, plant construction, or the packaging industry
  • Experience with control electronics in automated storage and picking technology
  • Commission
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