IT Operations Support - Winter Park, FL
2 days ago
Job description
:Position Summary
We are seeking a hands-on IT Operations Support professional with strong restaurant POS experience to support our restaurant locations. This role is responsible for maintaining, troubleshooting, and optimizing point-of-sale systems and related technology infrastructure to ensure seamless daily operations. The ideal candidate understands the urgency of restaurant environments and can provide timely, effective technical support.
Key Responsibilities
POS & Restaurant Systems Support
- Install, configure, and maintain restaurant POS systems (e.g. Toast, Focus, Micro 3700)
- Troubleshoot hardware and software issues related to terminals, handhelds, printers, cash drawers, KDS and payment devices
- Support POS configuration, menu deployments, pricing updates, and integrations
- Coordinate POS upgrades, patches, and system rollouts
- Support online ordering integrations and third-party delivery platforms
Technical Support & Operations
- Provide support for restaurant locations
- Diagnose and resolve network connectivity issues (routers, firewalls, Wi-Fi access points)
- Support back-office systems (Restaurant365), timekeeping, and payroll integrations (7Shifts, Hot Schedules, Paylocity)
- Monitor system performance and proactively address issues
- Maintain hardware inventory and coordinate equipment replacements
- Document incidents, solutions, and system configurations
Collaboration & Training
- Partner with Operations and restaurant leadership to support business needs
- Train managers on POS best practices and basic troubleshooting
- Assist with new restaurant openings, including system setup and onsite support as needed
Requirements:
Qualifications
Required:
- 2+ years of IT support experience in a restaurant or hospitality environment
- Hands-on experience supporting restaurant POS systems
- Strong understanding of networking basics (TCP/IP, Wi-Fi troubleshooting, VPNs)
- Experience supporting payment processing systems
- Ability to work flexible hours, including occasional evenings/weekends
- Excellent communication and customer service skills
Preferred:
- Experience with multi-unit restaurant groups
- Familiarity with O365 Workspace administration
- Basic knowledge of cybersecurity best practices
Key Competencies
- Strong problem-solving skills in fast-paced environments
- Sense of urgency and responsiveness
- Detail-oriented and organized
- Ability to prioritize multiple locations and requests
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