Healthcare Receivables Specialist - Washington, United States - NAVIENT

NAVIENT

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Xtend Healthcare

START DATE:
MAY 13, 2024**
PAY + BENEFITS:The compensation for this role is
$16.50 per hour + competitive benefits package including Medical, Dental, Vision, Generous Paid Time Off/Paid Holidays, Tuition Reimbursement, 401K plan pus Employer Match and Professional Development

SCHEDULE + TRAINING:

TRAINING:
We provide 3 weeks of paid training. Training hours are Monday - Friday 8 am - 5 pm Central / 9 am - 6 pm Eastern

SCHEDULE:
Monday - Friday 7 am - 4 pm Central / 8 am - 5 pm Eastern

OFFICE AND TECHNOLOGY REQUIREMENTS:

-
Reliable high-speed internet- 100mbps download, 10 upload speed minimum, and latency less than 25 ms

(
Please note:

Rural, Satellite Services, MIFI/Jetpacks, 5G networks, Google Pod, EERO Device and WIFI extenders are not compatible with our systems)

Cell phone that has the ability to download an app

-
Wired internet connection by connecting an Ethernet cord into your server from the router/modem

Computer equipment will be provided on Day 1 of Training
Private workspace or home office free from distractions
As a workfromhome employee, I understand that I may encounter slowdowns during periods of heavy internet use due to a variety of factors; one of which is the number of devices connected to the internet in the home and especially devices streaming Netflix, Hulu, games etc. I understand that WiFi is not compatible with company systems and that connecting device directly to the router will provide the best connection.

LOCATION:
Remote/Work from Home.

-
Location Requirement:_All work must be performed in the United States for this remote role.

_**:

JOB SUMMARY:

Healthcare Receivable Specialists (HRS) is responsible for performing phone activities to service and collect patient accounts receivables for medical accounts. HRS will locate and communicate with patients via the telephone to obtain repayment in full or to establish acceptable payment arrangements. Additionally, HRS will resolve issues of a non-routine nature as necessary as well as answer patients' questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

Communicate with patients regarding the repayment of their medical debt.
Perform account research and route accounts through appropriate client workflows.
Ensure all accounts are worked within client standards and Federal Regulations.
Maintain continuing education, training in industry career development.

MINIMUM REQUIREMENTS:

High school diploma
6 months work experience in a call center environment is preferred
PC experience in a windows environment
Basic keyboarding skills

PREFERRED QUALIFICATIONS:

Effective written and verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling and problemsolving skills
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Team player