Customer Service Representative - El Cajon, United States - Precision Metal Products

Precision Metal Products

Verified Company

El Cajon, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary
Serves customers by providing product and service information as well as resolving product and service problems. Maintains customer records and coordinates orders with manufacturing operations, finance team and sales and marketing team.

Principle Duties and Responsibilities

Answers product and service questions; suggesting product and service information
Process customer orders and respond timely to sales inquiries
Resolves product or service delivery problems by clarifying the customer's complaint, determining the cause and selecting the best solution
Expediting correction or adjustment for product and service with appropriate following up
Maintain customer records with updated account information
Maintain shipping records and prepare credit memo to process returns
Requires occasional offsite customer visits with growth opportunity in the sales department
Clerical tasks such as filing, data entry and correspondence for the sales department
Any additional duties as assigned by management

Experience and Education

Required High School Diploma or equivalent
Friendly and helpful approach to assist and resolve customer issues
Preferred at least two years or more of previous customer service experience
Attention to detail as shown by accuracy and consistency, providing requested information on a timely basis, and following policies and procedures

Technical Skills

Working knowledge of all Microsoft office products
Order entry into legacy computer systems
Basic administrative skills
Second language a plus based on customers assigned

HBD Industries is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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