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patient care specialist
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Customer Care Specialist
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Customer Care Specialist
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patient care specialist
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BrightSpring Health Services Dallas, TX , USA, United StatesAmerita · The Patient Care Specialist will serve as the Voice of Amerita and will be the primary contact for our patients, pharmacies, and medical professionals utilizing Amerita's services. The specialist will field inbound and outbound requests such as: calls to onboard new pat ...
Customer Care Specialist - Mansfield, United States - Sheryna
Description
**Customer Care Specialist - Contact Centre**
Nottinghamshire Wednesday Ad ID: 89146 Company Job Offer: Sales/Marketing Region: East Midlands City: Nottinghamshire Local area: Mansfield, Nottinghamshire Job name: Customer Care Specialist - Contact Centre
Job location: Mansfield, Nottinghamshire
Job category: Sales & Retail, Customer Services
Contract type: Temporary
A number of excellent opportunities have arisen for experienced Customer Service Advisors at our large leading retail client based in Nottingham.
Working in a professional call centre environment the role involves taking a high volume of inbound calls, dealing with a wide variety of customer enquiries, product queries and complaints.
The role focus is to resolve customer issues with a first contact resolution approach, offering the best solution that negates a further contact whilst delivering truly exceptional customer care.
Key responsibilities include:
Resolving customer issues first time with accurate information
Demonstrates genuine care for customers and team members
Operate in a customer friendly way that ensures promises are kept
Keeping up to date with relevant promotions and offers and ensuring each customer gets the best deal
Resolving issues in a cost effective way, that still retains customers but supports profit
Highlight insights that improve the customer experience
Showing care for colleagues and be willing to be a part of creating a Great Place to Work
Maintaining good control of personal workload, prioritising customers and exceeding expectations
Accurately recording all customer conversations on bespoke software packages as well as various MS Office packages
The successful candidate will be positive, conscientious and have the ability to confident make personal decisions. Excellent customer service skills are essential.
Working hours are on a fully-flexible Monday - Sunday Rota basis and hours will be between:
Monday - Friday: 8:30am - 19:00pm
Saturday - Sunday: 8:45am - 17:00pm
This is an excellent opportunity to join an international organisation who offer a fantastic working environment and opportunities for personal and professional development
If you exactly match the above requirements and are available immediately then please do apply today
*This is a temporary assignment until the end of December 2014*
**Location of **Customer Care Specialist - Contact Centre** in Nottinghamshire, East Midlands**
****Customer Care Specialist - Contact Centre** - Nottinghamshire, East Midlands**
