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Waxahachie

    Client Care Specialist - Waxahachie, United States - Senior Helpers

    Senior Helpers
    Senior Helpers Waxahachie, United States

    3 weeks ago

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    Description

    Client Care Specialist Job Description

    A Healthcare Client Care Specialist plays a crucial role in ensuring positive interactions by providing
    exceptional customer service and support to clients.

    Job Overview: As a Healthcare Client Care Specialist, you will be responsible for managing and
    enhancing the overall client experience. This role involves addressing client inquiries, resolving issues,
    and ensuring that clients receive the highest standard of care.

    Key Responsibilities:
    1. Client Interaction: Interact with clients to understand their needs, address concerns, and
    provide information about the services we provide.
    2. Communication: Communicate effectively and professionally through various channels,
    including phone, email, and in-person, to provide assistance and support.
    3. Issue Resolution: Resolve client issues, complaints, or concerns promptly and effectively,
    ensuring a positive resolution and client satisfaction.
    4. Documentation: Maintain accurate and detailed records of client interactions, issues, and
    resolutions to facilitate ongoing improvement in service quality.

    Qualifications:
    Proven experience in a customer service or client care role, preferably within the healthcare
    industry.
    Excellent communication skills and the ability to empathize with clients' needs and concerns.
    Strong organizational skills and attention to detail.
    Proficiency in using customer relationship management (CRM) software and other relevant
    tools.

    Attributes:
    Compassionate and empathetic attitude.
    Patience and the ability to handle challenging situations with professionalism.
    Team player with excellent interpersonal skills.
    Adaptability to a dynamic healthcare environment.

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