- Mentoring, professional development and team building of direct IT staff reports.
- Budgeting and Variance reporting. Assist Regional Head of IT in development of annual budget for local office. Review monthly expenses and GL postings.
- Client engagement to ensure user satisfaction and problem resolution.
- Define, publish, implement, and monitor performance standards for IS&T regarding user support.
- Perform as Project Manager on specialty projects as directed by the Regional Head of IT.
- Assume all or a part of the Regional Head of IT responsibilities in their absence or as directed by the Regional Head of IT.
- Adhere and enforce all Firm's policy, IT policies and Risk Management.
- Responsible for modeling and acting in accordance with Orrick's client service standards and core values.
- This position requires occasional travel, and the ability to adapt to flexible work hours, including responsiveness to e-mails, text, and phone calls outside of normal business hours and as necessary to meet the business requirements of the Firm.
- Provide status updates on IT managers calls, regional IT calls and local team meetings.
- Directly supervise on-site IT staff in the performance of their duties. Directly supervise outside consultants/vendors as needed. Prioritize and fulfill, or supervise the priority and fulfillment of user requests. Emphasize with staff the importance of providing excellent user support. Evaluate the support structure to ensure the ability to provide rapid and successful response to user needs and/or system problems. Set goals and performance standards for your direct reports and frequently evaluate their progress. Promote open communication with all members of the office, including timekeepers, non-timekeepers and legal support staff.
- Manage, and where necessary participate in the deployment, maintenance, support and upgrade of desktops, laptops, tablets, mobile devices, printers, software, operating systems and miscellaneous hardware,
- Ongoing analysis of Service Desk reports to ensure highest level of end user support is consistently delivered. This will include, but is not limited to identifying and taking action on: training needs; hardware upgrade or replacement; and your direct reports' performance evaluation.
- In collaboration with peers firm-wide, promote technical proficiency and cross training, and maintain the solution/knowledge database within the help desk application, to continually improve customer service provided to users by your direct reports.
- Supervise the flow of support information between your direct reports, functional departments, vendors and mangers.
- Ensure and be accountable to ensure IT accurately maintain all IT assets in the Asset Management system.
- Any and all other duties as assigned by the Regional Head of IT.
- Responsible for modeling and acting in accordance with Orrick's client service standards and core values.
- Bachelor's degree from four-year college or university (or equivalent experience) and five or more year's progressive related work experience in a similar role.
- Excellent oral and written communication skills and exceptional customer service orientation with experience in working directly with clients and customers. Possess a strong sense of urgency in responding to user requests (verbal or electronically), problem solving and getting work done.
- Experience in direct management of others including performance reviews, coaching and mentoring, and providing feedback.
- Experience in budget/profit-loss statement management.
- Proven experience in IT infrastructure, IT security, computer hardware, Microsoft Windows Server, Office 365, Apple Mac OS/ iOS, Android, mobile device management and asset management.
- An energetic self-starter with a team-oriented approach consistent with the firm's culture and core values
-
Senior Technology Manager
3 days ago
Lululemon athletica Washington, United StatesSenior Technology Manager - International eCommerce · Business Unit: · Store Support Centre (SSC) · Time Type: · Full-time · Description & Requirements · who we are · lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursui ...
-
Technology Project Manager
3 weeks ago
VHB Washington, United StatesOverview: · ABOUT THE POSITION · VHBs Corporate Technology Enablement Team is seeking a skilled Technology Project Manager to join the team. In this role, you will play a vital part in orchestrating the planning, execution and successful delivery of our diverse technology initiat ...
-
Technology & Operations Manager
2 weeks ago
Equitable Hiring Group Washington, United StatesAbout the Organization · focuses on appliance & equipment energy efficiency and quality, to mitigate and adapt to climate change, expand access to clean energy, and improve people's lives. · Our mission is to improve the energy and environmental performance of the appliances & e ...
-
Technology & Operations Manager
3 weeks ago
Equitable Hiring Group Washington, United StatesAbout the Organization · CLASP focuses on appliance & equipment energy efficiency and quality, to mitigate and adapt to climate change, expand access to clean energy, and improve people's lives. · Our mission is to improve the energy and environmental performance of the applian ...
-
Digital Design and Technology Manager
3 days ago
Hickok Cole Washington, United StatesJob Description · Job Description · Job Summary: · The Digital Design and Technology Manager · is responsible for working with firm principles, key project designers, and project teams in leading the integration of digital technology to ensure the continuing growth and success ...
-
Digital Design and Technology Manager
2 weeks ago
Hickok Cole Washington, United StatesJob Summary: · The Digital Design and Technology Manageris responsible for working with firm principles, key project designers, and project teams in leading the integration of digital technology to ensure the continuing growth and success of the firm's digital practice strategi ...
-
Democracy & Technology Campaign Manager
11 hours ago
Free Press Washington, United StatesFree Press is a national non-profit with a staff of 36. · We work tirelessly for equitable access to technology, diverse and independent ownership of media platforms, and journalism that holds leaders accountable and tells people what's actually happening in their communities. W ...
-
Marketing Technology and Operations Manager
4 weeks ago
Rocket Software Washington, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · Job Description Summary: · As a Marketing Technology and Operations Manager, you'll have the primary role of managing the day to day marketing processes of the business, working closely with marketin ...
-
Democracy & Technology Campaign Manager
2 days ago
Free Press Washington, United StatesJob Description · Job Description Salary: · Free Press and Free Press Action work to amplify the voices of people and communities in the crucial decisions that shape our media. We believe that positive social change, racial justice and meaningful engagement in public life requir ...
-
Senior Manager, Technology Support
2 weeks ago
Walmart Washington, United StatesPosition Summary... · What you'll do... · Responsible for providing high-level technical support and guidance to executives within Walmart Inc and its subsidiaries. This includes addressing technology-related issues, troubleshooting problems, and ensuring executives have the ne ...
-
Democracy & Technology Campaign Manager
3 days ago
Free Press Washington, United StatesFree Press and Free Press Action work to amplify the voices of people and communities in the crucial decisions that shape our media. We believe that positive social change, racial justice and meaningful engagement in public life require equitable access to technology, diverse and ...
-
Technology Manager, Theater Arts
2 days ago
George Washington University Washington, United StatesPosting Details · I. JOB OVERVIEW · Job Description Summary: · Events & Venues at the George Washington University (a department in the Safety & Facilities Division) designs, produces, and manages events on the Foggy Bottom Campus. We provide services to a broad spectrum of cli ...
-
Kentucky Society of Association Executives Washington, United StatesThe Plastics Industry Association (PLASTICS), a Washington DC based trade association represents the nation's nearly one million workers in the plastics industry. PLASTICS seeks a Senior Manager of Marketing Technology and Operations to execute and enhance PLASTICS' marketing str ...
-
Senior Manager, Marketing Technology and Operations
58 minutes ago
Mosaec Washington, United StatesWashington, DC, · The Plastics Industry Association (PLASTICS), a Washington DC based trade association represents the nation's nearly one million workers in the plastics industry. PLASTICS seeks a Senior Manager of Marketing Technology and Operations to execute and enhance PLAS ...
-
FleishmanHillard Washington, United StatesPosition Overview · FleishmanHillard is a global integrated communications agency delivering transformational outcomes for some of the world's biggest brands. The Washington D.C. office is seeking an experienced and versatile communications professional to join the firm's Corpor ...
-
Technology Manager, Theater Arts Lighting
3 weeks ago
George Washington University Washington, United StatesI. JOB OVERVIEW · Job Description Summary: · Events & Venues at the George Washington University (a department in the Safety & Facilities Division) designs, produces, and manages events on the Foggy Bottom Campus. We provide services to a broad spectrum of clients both in the com ...
-
Informational Technology Manager
3 weeks ago
Bridges Public Charter School Washington, United States*Position:* Information Technology Manager - 8am-4pm · *Reports to:* Chief Operating Officer · *Start Date:* June 1, 2024 · * · Who We Are.* · Our mission is to provide an exemplary educational program that includes all students. Our developmentally appropriate, student and ...
-
Informational Technology Manager
3 weeks ago
Bridges Public Charter School Washington, United States*Position:* Information Technology Manager - 8am-4pm · *Reports to:* Chief Operating Officer · *Start Date:* June 1, 2024 · * · Who We Are....* · Our mission is to provide an exemplary educational program that includes all students. Our developmentally appropriate, student a ...
-
Manager, Technology Operations
1 week ago
Walmart Washington, United StatesPosition Summary... · What you'll do... · About the Cross Border and International Stores team · In this role, you will be an essential part of the Cross Border Solutions business team, leading and delivering on the defined programs value propositions of revenue growth, marketpla ...
-
Technology Project Manager, ESG/EHS Software
3 days ago
Jacobs Washington, United StatesYour Impact: · As an experienced ESG/EHS Technology Project Manager, you will support our Portfolio Delivery Managers (PDMs) to deliver on margin targets by leading projects to design and implement EHS and ESG technology solutions for clients in all major industries and geograph ...
Information Technology Manager - Washington, United States - Orrick
Description
OverviewOrrick currently has an excellent opportunity for an Information Technology Manager, based in our Washington DC office.
Compensation and Benefits
The expected salary range for this position is between $145,000 and $175,000.
Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.
We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. This role is eligible to employees will receive compensated time off through our Flexible Time Off program, generous Parental leave benefits, and paid holidays.
Please visit for more information about the firm.
How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at Orrick accepts applications for this position on an ongoing basis, until filled.
We are an Equal Opportunity Employer.
#LI-KS1
#LI-Onsite
