Dispatch Operator - Phoenix, United States - HonorHealth

HonorHealth

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients.

You'll have opportunities to make a difference.

From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

Join us. Let's go beyond expectations and transform healthcare together.

High School Diploma or GED Required

Experience

Entry level position. Will provide on the job training Required

Responsibilities
:
Job Summary

Keeps customer service as first priority in all interactions

Answers and responds to internal, external and security dispatch call traffic
Interacts with multiple software platforms to problem solve and serve callers needs
Provides numbers, resources and/or information to callers of all types
Completes documentation for all calls and service lines supported
Alert and activates resources to emergency codes, security issues including staff and patient needs
Covers the Customer Navigation Center's phones after hours, nights, weekends and holidays
Activates mass notification calls, paging on-call resources and locates other as needed assets
Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
Maintains documentation for security tasks, deploys them to calls and tracks their movement
Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
Assists in training and precepting new staff
Helps maintain department resources, service books, downtime resources and flip charts

Facility:

Support Services Department:
Central Communication Work Hours: 11pm to 7am -
Varied Days Shift: 0- Nights Position Type: Regular Full-Time