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    Learning Management System Administrator - Seattle, United States - TSR Consulting

    TSR Consulting
    TSR Consulting Seattle, United States

    1 week ago

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    Description

    Our client, a leading Pharmaceutical company is hiring a Learning Management System (LMS) Administrator on a long-term Contract basis.

    Location: Seattle, WA onsite ( Local candidates only)

    Rate type: W2 only

    Job ID #: 79122

    Position Summary:

    The Learning Management System (LMS) Administrator will manage and

    coordinate training events and record and control training information for

    the Learning Management System (LMS).

    The position will report to the Global Cell Therapy Quality Training Lead

    Top Skills:

    2+ years of experience with SuccessFactors

    Excellent communication and technical trouble shooting skills

    ServiceNow experience preferred

    Excellent time management and attention to detail

    Experience in the same/similar regulated industry

    REQUIRED COMPETENCIES: Knowledge, Skills, and Abilities:

    Must have basic GMP and Quality knowledge.

    Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).

    Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.

    Must demonstrate basic writing skills and be able to follow technical reports.

    Must be action-oriented and customer-focused and possess learning agility.

    Excellent organizational and written skills.

    Ability to work independently, have a high degree of accountability and accuracy of work.

    Intermediate skills in design, development, and implementation of training.

    Proficient in MS Outlook, Word, Excel and PowerPoint.

    DUTIES AND RESPONSIBILITIES:

    LMS Administration and record control of training information with

    input from users, subject matter experts, trainers and other learning

    development personnel to ensure accurate learning plans/histories

    and availability of current training materials.

    Ensure training forms are entered into the LMS within 1 business day

    of receipt and retained per procedure.

    Review training form submissions for adherence to good

    documentation principals, accuracy and completion.

    Oversee the creation, edit and/or retirement of training items and

    curricula in the LMS Edit/link training materials to ensure availability to

    users via the LMS File and maintain training records for easy retrieval.

    Partner with the inspection/audit subject matter expert to generate LMS

    reports and/or retrieve training records to support inspections/audits

    Build and/or run reports to show user status or other requested

    information.

    Apply LMS knowledge to provide front line technical support (or

    escalation) for users.

    Thoroughly research customer requests and questions and provide

    suggestions for resolution.

    Track and document all incoming customer requests, data entry and

    filing for department metrics.

    Maintain class offerings in the LMS Ensure Good Manufacturing

    Practices training records are completed per good document principals

    (GDP).

    Monitor the Quality Training inbox to provide timely and accurate

    execution of customer training requests.

    Utilize a consultative approach and powerful questions in customer

    interactions and review training requests in order to address actual vs.

    stated training need.

    Always provide excellent customer service.

    Share information, answer questions, solve problems, and raise issues

    as necessary to promote an environment of teamwork and collaboration

    Education and Experience:

    Bachelors degree preferred

    3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.

    Learning Management System (LMS) background preferred.

    An equivalent combination of education and experience may substitute

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