Transportation Dispatcher - Keene, United States - Southwestern Community Services

Description

Reports to:
Transportation Director


Classification:
Non-Exempt


Job Summary:
This position is a safety-sensitive position requiring the scheduling and overall coordination of transit
services to ensure the timely and safe transportation of all passengers. Performance of these duties must

be conducted in compliance with all applicable Federal, State, Local, Department of Transportation

system regulations and policies, including U.S. Department of Transportation drug and alcohol testing

regulations. This position requires an individual that can work in a fast-paced environment. Excellent
customer service skills will be a requirement for this position.


Essential Functions:

• Answers incoming calls promptly, gathers comprehensive information, and communicates

to facilitate timely pickup and drop-off of passengers.

• Dispatches/communicates information to drivers, as needed using a twoway radio system or

alternate methods, as necessary, in order to facilitate the timely pick-up and drop-off of
passengers.

• Provides schedule/route information and directions to drivers, as necessary.
• Communicates with drivers and other individuals, such as appropriate personnel or vehicle
• Ability to change out fareboxes and verify fares and document correctly

Competencies:

• Oral Communication: Ability to clearly convey messages, ideas and expectations through the

effective use of words, body language and voice tone

• Written Communication: Ability to clearly convey messages, ideas and expectations through the
• Detail Orientation: Produces high quality work with few errors by being aware of and paying

attention to the many pieces that make up the "whole" of a task or project

• Decision Making Efficiency: Ability to make good decisions quickly with limited information
• Problem Solving Skills: Ability to find the root causes of issues, analyze potential alternatives and

choose the best available option for the particular situation they face

• Trustworthy: Proven, reliable individual who can be counted on to do what they say they will do
• Compassion: Ability to show empathy and understanding for other people from all walks of life.

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Desired Qualifications:

• High School Diploma/ GED
• Must possess and maintain a good driving record
• Must be able to work in a fastpaced environment
• Customer Service experience is a must.
• Computer Knowledge using Outlook, Excel

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