Night Auditor - Scottsdale, United States - Great Wolf Lodge

Great Wolf Lodge

Verified Company

Scottsdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Pay:
$0 per hour

At Great Wolf, our
Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Essential Duties & Responsibilities

Welcomes guests by greeting, answering questions, responding to requests
Registers guests by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures, issuing guest room keys
Establishes credit by verifying credit cards or obtaining cash
Directs guests to rooms by showing location on resort map
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bills, obtaining payment
Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found to the housekeeping department
Prints appropriate reports and distributes to management
Completes Manager on Duty training
Assists accounting in the completion of researching any out of balance amounts each night
Batches credit cards and gift cards, researches variance each night
Ensures operating systems (Micros and OPERA) balance each night
Researches any balances in PI accounts nightly and checks them in and out each night
Organizes credit card receipts by type nightly

Basic Qualifications & Skills

High School Diploma (or equivalent education/experience)
Strong basic math skills (addition, subtraction, division, multiplication)
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Previous OPERA experience
Previous experience balancing financial transactions
Ability to multitask and prioritize a variety of tasks with mínimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills

Physical Requirements

Ability to lift up to 20 lbs.
Able to sit and/or stand for long periods of time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)