Vendor Management Analyst - Trenton, United States - ViziRecruiter

ViziRecruiter Trenton, United States

3 weeks ago

Description

Introduction

Personal, compassionate service is what we're known for at NJM. We seek the best and brightest to help our customers when they need us most.

As part of the NJM team, you'll not only enjoy some of the best benefits in the industry, you'll also be joining a company that's committed to professional development, diversity and innovative thinking.

What is it like to work at NJM?

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Overview Reporting to the designated Administrator, the Vendor Management Analyst is responsible for creation, execution, and maintenance of vendor and contract relationships.

This role will own the Vendor Management relationship and contract process from initiation to termination.

The Vendor Management Analyst will also be responsible for developing and maintaining business relationships with key vendor partners and responsible for collaborating with all areas of NJM, including IT/PMO, Law and Regulation, and Information Security to ensure that vendors are effectively managed, and contracts are fully leveraged.

This position requires the Vendor Management Analyst to be responsible for managing Information Technology (IT) contracts for software, support and services; performing ongoing vendor due diligence; reviewing industry best practices and competitor offerings to include pricing alternatives.

Responsibilities

Provide management and oversite of vendors' overall performance, contractual compliance adherence to service level agreements and report back to management.

Utilizing the contract management system, create and maintain an inventory of all IT vendors, which includes contract purpose, contract price, current contract owner and vendor's service level agreements.

Work with Law and Regulation on the creation and renewal of existing contracts which includes tracking contract termination notification dates and terms for contracts and ensure that NJM is positioned to renegotiate contract terms or terminate.

Manage the evaluation, selection, transition, and monitoring of contractual agreements of vendors and coordinate contracts and other legal agreements for the department.

Be engaged on vendor assessments/selection for new products and service offerings. Work with IT Leadership to negotiate service level agreements, performance/quality metrics and contractual obligations.

Perform ongoing vendor management activities which includes:
Resolve vendor problems related to quality, performance, and service level agreements.

Escalate to management if SLAs are not met.

Coordinate status meetings between NJM and Vendor Partners including review of performance tracking measures and results and status of open issues.

Work with Information Security to perform an annual Risk Assessment for strategic vendor partners, this includes assessment of currency of escrowed software, review of SOC reports, Business Continuity and Disaster Recovery plan and testing results, incident response and data breach response reports, and written information security program.

Conduct verification of financial stability to include review of annual financial statements, cash flow statements and any open litigation.

Verification of monthly invoices and submittal for payment.

Provide leadership and oversite into vendor project activities to minimize interference with business operations.

This includes initial review of project management work products, including charter, project plan, schedule, milestones, risk assessment, change management and escalation process.

Requirements

Demonstrates comprehensive understanding of vendor management life cycle.

Ability to review and understand contracts and business requirements.

Ability to understand IT business requirements related to software, support, and services.

5-10 years of experience with vendor management, contracting, business process improvements, project management and analytical techniques and practices.

IT industry experience strongly preferred, although a technical background is not required.

Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

Active listening, excellent verbal and written communication skills; strong presentation skills; influencing negotiations acumen.

Professional demeanor:

demonstrate independent judgement, ability to communicate with all levels of management and relationship building skills to manage business relationships with vendors.

Demonstrates good critical thinking, ability to analyze problems and strategize for better solutions; detail-oriented and proactive.

Able to work independently with minimal supervision.

Strong project management skills with the ability to execute on multiple projects concurrently.

A bachelor's degree in business management, Vendor Relations, or related field.

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