Human Services Assistant Iii - Montross, United States - 193-Westmoreland Dept Of Social Services

193-Westmoreland Dept Of Social Services
193-Westmoreland Dept Of Social Services
Verified Company
Montross, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Hiring Range:
$28,480.00 to Commensurate Based on Experience


Full Time or Part Time:
Full Time

Additional Detail


Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services.
Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

General Work Tasks (Illustrative Only) -

  • Screens clients for benefits and services;
  • Interviews clients and explains programs, services, policies and procedures;
  • Evaluates and approves agency providers;
  • Researches information;
  • Serves as initial point of contact for applicants;
  • Interviews applicants for benefits and/or service programs;
  • Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;
  • Provides information to clients seeking services and directly makes referrals for services;
  • Maintains logs of client documentation received;
  • Schedules and coordinates appointments for clients to meet with benefit, employment or services staff;
  • Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.
In addition to the above other illustrative program area assignment/tasks follow:


  • Adult Services/Adult Protective Services:
  • Independently manages the Provider program requirements;
  • Interviews clients and conducts assessment for emergency needs;
  • Manages voucher system and prepares vouchers for ongoing expenditures;
  • Facilitates placement of adults in Adult Living Facilities;
  • Creates and prepares complex statistical reports;
  • Verifies hours and accuracy of time sheets for In-Home Providers;
  • Reviews expenditures and researches operational cost effectiveness; and
  • Prepares, processes, and reconciles budget for various adult programs.
  • Benefit Programs:
  • Attends and testifies at administrative hearings;
  • Prepares periodic, special and other reports for statistics; and
  • Provides assistance in the orientation/training of new staff.
  • Foster Care:
  • Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found;
  • Assists with subsidy billings and payments;
  • Prepares a variety of financial, statistical forms and reports, case documentation and court reports;
  • Assists in conducting supervised visitation; and
  • Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events.
  • Employment Services:
  • Helps participant in writing resumes; follows up on referrals to ancillary agencies, in person and in writing;
  • Debriefs participants when "fired" from Work Net classes;
  • Locates resources for clients needing appropriate interview clothing and helps clients in making appropriate clothing choices; and
  • Takes participants on educational/career exploration field trips.

Knowledge, Skills, and Abilities:

**Knowledge
-
Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology


Working knowledge of:

human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources.

Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.Skills
-
Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.Abilities
- **Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and d
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