Field Service Technician - Chesapeake, United States - Fairbanks Morse Defense

Fairbanks Morse Defense Chesapeake, United States

6 days ago

Description

Mission-Driven. Honor-Bound. Fairbanks Morse Defense.

What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet.

We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S.

Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential.

Discover what it's like to be a part of the Fairbanks Morse Defense team here:

Summary

A Field Service Technician (FST) is responsible for installation, commissioning, scheduled and emergency service on the components of the Advanced Weapons Elevator (AWE) serviced by Federal Equipment Company / Fairbanks Morse Defense.

The FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, project managers, and others as appropriate.

The FST is also required to maintain continuous communication with his/her direct manager.

Principle Duties and Responsibilities

ROLE

Relies on experience and judgment to plan and accomplish goalsAbility to diagnose problems and develop solutions for qualified productsCan work independently on qualified productsMay occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse.

TECHNICAL
Meet qualifications for providing Tech Rep support servicesKeep current on Engineering Change Orders and Field Service Change NoticesDocument work performed on Service Reports and write Condition Found Reports

SAFETY
Operate in a safe manner in accordance with published safety guidelinesWear appropriate PPE as per company guidelines and accordance with job dutiesReport all work related accidents or injuries immediately to the appropriate personnelComplete annual safety training requirements as outlined on regional safety schedule

ADMINISTRATION
Provide accurate and timely reporting according to company guidelinesTimecards, expense reports, mileage reports, project closure, et al.
Maintain company property according to company policiesVehicle, credit cards, PPE, test equipment, laptop, et al.

CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customersComplete scheduled maintenance documentation properly and provide to the customer upon completion of each designated assignmentMaintain customer satisfaction rates according to company guidelines

PERFORMANCE

Maximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerMaintain productive utilization rate according to company guidelinesAdhere to safety regulationsUnderstand and comply with company escalation processes and proceduresMaintain proper communication with all levels within the organizationMust act and perform as a role model to field service technician associates.

Lead by example in all aspects of job requirementsConduct themselves with a high degree of professionalism and of service deliveryAbility to manage stressful internal and external customer situations with diplomacy.

Qualifications and Educational Requirements

Education and Experience Requirements:

High School Diploma or GED required and at least one or more of the following required:Associate Degree in a technical discipline and four years military experience or relevant industry experience in one or more similar or equivalent product lines serviced by FEC/FMD, orFour years military experience or relevant industry experience in one or more similar or equivalent product linesMust be a reliable team player who consistently exhibits a professional demeanorMust be able to read and interpret product line diagrams, blueprints and schematicsBasic foundation of PLC, and electronic controls preferredMaintain pertinent operating information to provide independent troubleshooting evaluationWork independently to return elevators to full operating conditionsAbility to write technical reports including specific work-related tasks performedIndependently troubleshoot and recommend appropriate customer solutionsStrong written and verbal communication skills and ability to communicate effectively with internal and external customersAbility to manage stressful situations with diplomacyOrganizational and planning skillsProficiency in English language (verbal and written)Proficiency in Microsoft OfficeStrong mechanical aptitudeMaintain valid driver's license This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data.

Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship.

Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the FST is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.

The FST frequently is required to sit and climb or balance.

Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must have ability to regularly lift at least 50 pounds.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.

It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

Equal Opportunity Employer/Veterans/Disabled

Job Details

Job Function:
Field Service

Pay Type:
Hourly

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