Customer Service Representative - Fort Myers, United States - Ft Myers Airport Parking LLC

Description

We are seeking a customer-oriented service representative for our team. A customer service representative plays a key role as a liaison, providing product/services information and efficiently handling any customer issues that may arise. The ideal candidate is genuinely enthusiastic about assisting customers, displaying patience, empathy, and strong communication skills. They have the ability to empathize with customers and advocate for them when needed, valuing customer feedback as a valuable asset. Problem-solving is a natural talent for customer care specialists, with a knack for troubleshooting and investigating to resolve complaints effectively. The primary goal is to uphold excellent service standards, address customer inquiries promptly, and ensure overall customer satisfaction.

Responsibilities:

• Manage high call volumes effectively
• Generate potential sales opportunities
• Understand and fulfill customers' needs to ensure satisfaction
• Develop trust and lasting relationships with customers through open communication
• Provide accurate information using appropriate methods and tools
• Meet sales targets and call handling goals
• Address customer complaints, offer suitable solutions, and ensure timely resolution
• Maintain records of customer interactions and handle paperwork
• Adhere to communication protocols, guidelines, and company policies
• Go the extra mile to engage with customers

Skills:

• Previous experience in customer support or as a client service representative
• Consistent track record of exceeding targets
• Proficient in phone etiquette and active listening
• Familiarity with CRM systems and practices
• Customer-focused with adaptability to various personalities
• Strong communication and presentation abilities
• Effective multitasking, prioritization, and time management skills
• High school diploma

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• On-the-job training

Experience level:

• 1 year

Shifts:

• 10-hour shifts
• Day and Night shifts

Weekly day range:

• Every weekend, as needed

Work setting:

• In-person

Education:

• High school diploma or equivalent (preferred)

Work Location: In-person