E-commerce Customer Service Representative - Glendale Heights, United States - Coda Resources

Coda Resources

Verified Company

Glendale Heights, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Position Summary:

Essential Functions

Respond to customer order related inquiries, shipping, refunds, returns, and warranty information.
Offer basic troubleshooting to customers including product knowledge, recommendations, and problem resolution.
Work with appropriate departments to update listing content, packaging, as well as product improvement and recommendations.
Monitor customer reviews, questions and feedback for trends and quality control issues.
Review and respond to product and seller feedback from customers, and action data with appropriate departments.

Qualifications

Highly motivated with a passion for ecommerce
Ability to multitask
Detail oriented and Accurate
Ability to quickly research on the internet and organize information.
Excellent customer service skills with a friendly, courteous, and a professional manner in both verbal and written communications
Ability to work independently and a part of a team
2+ years of experience in ecommerce
Experience with Amazon, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay, Commerce Hub, Zendesk and Ship Station
Proficient in Microsoft programs, including, Outlook, Excel, Word, and Teams.