Jobs
>
San Mateo

    Manager - Program Management - San Mateo, United States - Freshworks

    Freshworks
    Freshworks San Mateo, United States

    2 weeks ago

    Default job background
    Description
    Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees.

    We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

    Headquartered inSan Mateo, California, Freshworks has a global team operating from13 global locationsto serve more than 65,000 companies from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks' cloud-based software suite includesFreshdesk(omni-channel customer support),Freshsales(sales automation),Freshmarketer(marketing automation),Freshservice(IT service desk),Freshchat(AI-powered bots), supported by Neo, our underlying platform of shared services.

    Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.

    Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.


    Job DescriptionPlease note:
    This role will be based in San Mateo, CA and requires an in-office presence.
    As Manager
    • Program Management focusing on Customer Engagement Programs, you will spearhead strategic cross functional GTM initiatives to improve how we surprise and delight our customers across every touchpoint along their journey with Freshworks to drive product adoption, retention and loyalty.
    Reporting to the VP of Customer Engagement, you will set the operational agenda for the team, overseeing budgeting, reporting, and cross-functional collaboration to ensure exceptional customer experiences.

    Define and implement the operational plan and rhythm of the business for the Customer Engagement team, focusing on improving efficiency, collaboration, and visibility with senior leadership.

    Provide oversight on strategic initiatives that require cross-functional support and alignment, particularly those impacting go-to-market (GTM) teams.
    Collaborate closely with key stakeholders to drive successful execution of initiatives.
    Define relevant KPIs and metrics to measure the effectiveness of customer engagement programs.
    Monitor performance against these metrics and provide insights and recommendations for improvement.
    Offer strategic insights and actionable recommendations based on data analysis.

    Establish the comms and promotion strategy across the team to accelerate awareness and growth of our key customer initiativesFoster and strengthen partnerships with teams across product management, marketing, support, customer success, and sales to drive accountability and shared outcomesQualificationsBachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred.7-10 years of experience in program management or customer engagement, preferably in the SaaS or technology industry.

    Strong understanding of customer lifecycle management principles and best practices.
    Excellent communication, presentation, and interpersonal skills.

    Strong understanding of organizational dynamics and the ability to navigate and influence teams across multiple departments including sales, customer success, support, marketing, and product management.

    Excellent project management skills, with attention to detail and the ability to handle multiple priorities.

    Passion for the customer and delivering exceptional experiences on their behalfProven leadership experience with the ability to inspire and motivate teams.

    Analytical mindset with the ability to leverage data to drive decision-making.
    Ability to thrive in a fast-paced, dynamic environment and adapt to change.

    PMP and related certifications a plusAdditional InformationCalifornia Pay Range:
    $183,400—$298,000 comprising an annual salary and incentive compensation.
    Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.


    Freshworks Benefits:
    Freshworksoffers multiple options for medical, dental, vision, disability and life insurance.
    Flexible time off (plus paid US holidays), commuterbenefits (attached to a flexible spending account) and wellnessbenefitsare also offered.
    Freshworksalso offers adoption and parental leavebenefits.

    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

    We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


    SummaryType:
    Full-timeFunction: MarketingExperience level: Mid-Senior LevelIndustry: Information Technology And Services
  • Advantis Global is now INSPYR Solutions

    Program Manager

    2 weeks ago

    Advantis Global is now INSPYR Solutions Burlingame, United States

    ABOUT THIS FEATURED OPPORTUNITY · Inspyr Solutions is dedicated to connecting YOU to highly sought-after opportunities. Our client is a well-known Fortune 500 company in the tech industry and is looking for a Senior Program Manager to join their Developer Programs team. This posi ...

  • Health Right 360

    Program Manager

    1 week ago

    Health Right 360 San Mateo, United States

    Job Description · Job DescriptionHealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. · Benefits ...

  • Stanford University

    program manager

    4 days ago

    Stanford University San Mateo, United States

    The Stanford Prevention Research Center (SPRC) is a consortium of renowned experts who are world leaders in investigating ways to prevent disease and promote health. Their work is focused on identifying the most practical, science-based solutions for addressing some of society's ...

  • Genies

    Technical Program Manager

    6 days ago

    Genies San Mateo, United States Full time

    Genies is culture's avatar technology company empowering developers and artists to create their own interoperable gamified consumer experiences. The company has raised $250 million from investors including Silver Lake, BOND, NEA, and Bob Iger. Initially, Genies were adopted by th ...

  • Environmental Chemical Co Inc

    Program Manager

    1 week ago

    Environmental Chemical Co Inc Burlingame, United States

    ECC is seeking qualified candidates for · Program Manager · to support our · Environmental · efforts in Western US, Pacific and Alaska. Candidates are preferred to be located in the Southern California area (San Diego/LA) who have a strong relationship with NAVFAC and/or USAC ...

  • Syntricate Technologies

    Program Manager

    1 week ago

    Syntricate Technologies Foster City, United States

    Job Title: Program Manager · Location: Foster City, CA · Duration: Permanent · Detail Job Description: · 1. Program/Project management experience using a formal methodology including Agile, scrum, Waterfall · 2 · . Total IT 13+ years At least 7 Years of as a Project/program Man ...

  • Stanford University

    Program Manager

    4 days ago

    Stanford University Baywood Park, CA, United States

    The Stanford Prevention Research Center (SPRC) is a consortium of renowned experts who are world leaders in investigating ways to prevent disease and promote health. Their work is focused on identifying the most practical, science-based solutions for addressing some of society's ...

  • Gilead Sciences

    Clinical Program Manager

    17 hours ago

    Gilead Sciences Foster City, United States Regular

    Job Description · At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therap ...

  • Vivo, Inc.

    Security Program Manager

    3 weeks ago

    Vivo, Inc. San Mateo, United States

    Translate corporate strategy and milestones into detailed product roadmaps, timelines, presentation decks, and deliverables in collaboration with department leaders. Define and track resource requirements (headcount and budget) in coordination with c Program Manager, Security, Ma ...

  • Veryfi

    Marketing Program Manager

    1 week ago

    Veryfi San Mateo, United States

    [Full Time] Marketing Program Manager at Veryfi, Inc. (United States) | BEAMSTART Jobs · Marketing Program Manager · Veryfi, Inc. United States · Date Posted · 31 Oct, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · Not Specified · Job Type · Full Time · ...

  • OneValley

    Associate Program Manager

    4 weeks ago

    OneValley San Mateo, United States

    Job Description · Job DescriptionDescription We are looking for an Associate Program Manager with experience in business development and customer support, ready to play an integral role in building a world-class startup community and educational resource · At OneValley, we are c ...

  • A Society Group

    Technical Program Manager

    1 week ago

    A Society Group San Mateo, United States

    Job Description · Job Description · Join an exciting startup in the Automotive industry · Youll collaborate with a world-class team with diverse backgrounds in areas such as AI, robotics, machine learning, controls, computer vision, simulation, design, and automated testing. Y ...

  • A Society Group

    Technical Program Manager

    1 week ago

    A Society Group San Mateo, United States

    · Join an exciting startup in the Automotive industry · Youll collaborate with a world-class team with diverse backgrounds in areas such as AI, robotics, machine learning, controls, computer vision, simulation, design, and automated testing. You will be challenged to rethink wha ...

  • LanceSoft

    Technical Program Manager

    1 week ago

    LanceSoft San Mateo, United States

    Title: Technical Program Manager · Location: Foster City CA · Duration: 06+ Months · Job Description: · Responsibilities: · Work with team/department leads to translate milestones into detailed execution timelines. · Collaborate with cross-functional stakeholders to align on ...

  • ICONMA

    Technical Program Manager

    2 weeks ago

    ICONMA San Mateo, United States

    Technical Program Manager - Vehicle Controls Integration · Location: Foster City, CA · Duration: 6 Months · Description: · Job description: · The Vehicle System Integration team at Client delivers System Design, System Integration Analysis, and Electrical Architectures re ...

  • LanceSoft

    Technical Program Manager

    5 days ago

    LanceSoft San Mateo, United States

    Title: Technical Program Manager - Vehicle System Integration role · Duration: 6+Months contract role · Work location: 1149 Chess Drive Foster City California 94404 · Job Details: · Ownership of Electrical Architecture and System Integration deliverables plans. · You will be ...

  • netomi

    Technical Program Manager

    2 weeks ago

    netomi San Mateo, United States

    [Full Time] Technical Program Manager at Netomi (United States) | BEAMSTART Jobs · Technical Program Manager · Netomi United States · Date Posted · 31 Oct, 2022 · Work Location · San Mateo, CA, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience R ...

  • ALTEN Technology USA

    Technical Program Manager

    2 weeks ago

    ALTEN Technology USA San Mateo, United States

    We're ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we've been helping our clients develop products that are changing the world, whether that's by shaping the future of space explor ...

  • GENIES INC

    Technical Program Manager

    1 week ago

    GENIES INC San Mateo, United States

    Genies is culture's avatar technology company empowering developers and artists to create their own interoperable gamified consumer experiences. The company has raised $250 million from investors including Silver Lake, BOND, NEA, and Bob Iger. Initially, Genies were adopted by th ...

  • McLean Hospital(MCL)

    Program Manager

    1 week ago

    McLean Hospital(MCL) Belmont, United States

    GENERAL SUMMARY/ OVERVIEW STATEMENT: · The Research Program Manager will develop programs, best practices and standard operating procedures to achieve assigned goals as related to research space support within the McLean Imaging Center (MIC).This role will work directly with res ...